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I am closed for business December 1st 2014 to January 14th 2015. I will not be accepting any watches or answering any e-mails received during this time.
If you are in the Portland area, I suggest you call Klein Jewelers tel: 503 226-6748. If you are outside the Portland area you should probably contact AWCI (American Watch/Clockmaker Institute – tel: 866 367-9800) for a referral to solve your watch problems.
Thank You and Happy Holidays.
Please, before sending your watch in for repairs, E-mail or call me Stephen Thomas (503) 239-1859, firstname.lastname@example.org with details as to the type of repairs your watch might need. I then do not end up with a lot of un-repairable watches in my safe, and you do not waste your time or money either. It is quite often much more efficient for me to call you, so please include your telephone number, and first and last name in your emails.
I work out of my house and do not have a retail shop. That means you will have to mail your watches to me for repair, yes even if you are local. For a form to send with your watches, Please click on 'Sending Your Watch' at the top of the page. Thank you for your understanding in this matter.
I receive several watches for repair every day, many of which are of the same make and model. Often, watches will arrive in my shop with no paperwork enclosed, making it extremely difficult to trace the owner of the watch and determine what problems the watch has been having. Therefore, to assist me in watch repair PLEASE click on the 'Sending Your Watch' link that is at the top of the page, and complete the form provided in a clear and legible hand.
Welcome to qualitywatchrepair.com's web site. My name is Steve Thomas. I do quality watch repair on most watch brands. I have been making my living doing watch and jewelry repair for over thirty years. During this time, I have done quality watch repair on just about every kind of watch made, from old inexpensive dollar pocket watches to new diamond encrusted Rolexes. Because I also repair jewelry, I have made many case parts and have done extensive restoration on worn-out watch cases.
I have parts accounts with several major watch brands and also deal with reputable parts suppliers. I am thus able to acquire genuine parts to repair most watches. If original parts are unavailable, it may be possible to repair your watch using generic parts.
Since I have been repairing such a wide variety of watches over the years, I have acquired the skill to do repairs on watches in just about any kind of condition. I am capable of most levels of watch repair from just getting your watch running, to replacing worn-out parts, to making some parts if they are not available.
When I receive your watch for repair which you have (PLEASE) wrapped in lots of padding, I partially disassemble it and e-mail you an estimate as to cost of parts and repair.
Upon sending me your watch, I require $20.00 in advance. This covers diagnosis, and return shipping by registered mail with insurance of $500.00 dollars.
I do not do any repair work, until you have given me authorization. After the repair is done, I expect payment in full on the agreed amount. I then will send your watch back.
My work carries a one year no-quibble warranty.