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Please contact me first (preferably by telephone) (503) 239-1859 before sending any watch to me.
My hours are Tuesday to Friday from around 11:00 to 5:00. I do not have a walk up shop and I no longer take watches in person; so please be aware that, even if you live in the Portland area, you will need to mail your watch to me. Details for doing so may be found by clicking on the sending your watch link at the top of my website.
If you are in the Portland area and your watch just needs a battery, or band adjustment, I suggest you call Klein Jewelers (downtown on Washington Street, tel: 503 226-6748) or Batteries Plus (NE Broadway, tel: 503 546-4962). If you do not want to mail your watch to me, and are outside the Portland area you should contact AWCI (American Watch/Clockmaker Institute – tel: 866 367-9800) for a referral to another watchmaker.
Many watches are not cost-effective to repair, have worn-out parts, or parts that are not available. So please, before sending any watches, e-mail or call first to discuss the problems you are having with your watch or watches. Please give details as to the make and model and what repairs may be required. I also require that the Sending Watch Form from my website be filled out and enclosed with each watch you send. The link for forms you can fill out is at the top of the page (the Sending Your Watch link).
I receive several watches for repair every day, many of which are of the same make and model. Often, watches will arrive in my shop with no paperwork enclosed, making it extremely difficult to trace the owner of the watch and determine what problems the watch has been having. Therefore, to assist me in watch repair PLEASE click on the 'Sending Your Watch' link that is at the top of the page, and complete the form provided in a clear and legible hand.
Welcome to qualitywatchrepair.com's web site. My name is Steve Thomas. I do quality watch repair on most watch brands. I have been making my living doing watch and jewelry repair for over thirty years. During this time, I have done quality watch repair on just about every kind of watch made, from old inexpensive dollar pocket watches to new diamond encrusted Rolexes. Because I also repair jewelry, I have made many case parts and have done extensive restoration on worn-out watch cases.
I have parts accounts with several major watch brands and also deal with reputable parts suppliers. I am thus able to acquire genuine parts to repair most watches. If original parts are unavailable, it may be possible to repair your watch using generic parts.
Since I have been repairing such a wide variety of watches over the years, I have acquired the skill to do repairs on watches in just about any kind of condition. I am capable of most levels of watch repair from just getting your watch running, to replacing worn-out parts, to making some parts if they are not available.
When I receive your watch for repair which you have (PLEASE) wrapped in lots of padding, I partially disassemble it and e-mail you an estimate as to cost of parts and repair.
Upon sending me your watch, I require $20.00 in advance. This covers diagnosis, and return shipping by registered mail with insurance of $500.00 dollars.
I do not do any repair work, until you have given me authorization. After the repair is done, I expect payment in full on the agreed amount. I then will send your watch back.
My work carries a one year no-quibble warranty.