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Please contact me first (preferably by telephone) (503) 239-1859 before sending any watch to me.
My hours are Tuesday to Friday from around 11:00 to 5:00. I do not have a walk up shop and I no longer take watches in person; so please be aware that, even if you live in the Portland area, you will need to mail your watch to me. Details for doing so may be found by clicking on the sending your watch link at the top of my website.
If you are in the Portland area and your watch just needs a battery, or band adjustment, I suggest you call Klein Jewelers tel: 503 226-6748. If you do not want to mail your watch to me and are outside the Portland area you should contact AWCI (American Watch/Clockmaker Institute – tel: 866 367-9800) for a referral to another watchmaker.
If you wind your watch and it ticks or it's an auto-wind watch (wound by your wrist movements), please go to the wind up watch estimate page.
If it has been over a year since you had a battery put in your watch, and you haven't gotten it wet, it probably has a dead battery, replacement of which is usually $20.00.
Battery powered watches have a lot less power in them than wind up watches, and
they won't continue to run (and wear themselves out) with dirt in them as a mechanical
watch will; they'll just stop. When your battery powered watch is new, you may get
as many as seven years from a battery. As the watch ages and the oil gets gummy, you'll
get fewer and fewer years from each battery until a new battery won't make it run.