Please use your refresh button, as the information on this site may have changed.



I take a limited number of watches in for repair, and by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair. My repair services are very much in demand, and I have been having to close my business quite often, as I quickly get too many watches in to repair in a timely manner. In an effort to better control my workload, I am requesting that you email or telephone me for a link that has my address, and a form to be filled out to accompany your watch.


If you have a question about repair of your watch, please do not hesitate to call or email me, Stephen Thomas, at 503- 239-1859 or jpaulson@earthlink.net (Include your phone number) with your questions. Calling me in person, or leaving a message on my answering machine, is the most efficient way of getting hold of me. If emailing, please include your phone number in your email and turn off your spam blocker so my reply will get through. I will get back to you within several days.


                                                             I do not sell parts or do appraisals. Please do not ask.


Quality Watch Repair Omega Watch Repair Start Page and Testimonials

I am an authorized repair center for Omega watches, and can acquire almost any genuine part for Omega watches - from case parts, to crystals, bezels, and bands. If your watch is still under warranty from Omega, you should send it to Omega for repair. If you have a question about repair of your Omega watch, please do not hesitate to email or call me (Stephen Thomas) with your questions. Calling and getting me in person, or leaving a message on my machine, is the most efficient way of getting hold of me.

A Very Rough Price Guide

The prices that follow are only a very rough guide. When I have your watch in for repair, I will give a firm estimate after I have examined your watch.

For a newer watch, generally less than ten years old, that does not have a day or date mechanism, is not a chronograph, and only tells time, cleaning and oiling starts at about $280.00.

For watches older than ten years, cleaning and oiling generally starts at $420.00. I work with you, the customer, as to what repairs you would like to have done.

Overhauling a chronograph watch (cleaned and oiled, and adjusted) starts at about $340.00

If you are sending your watch for a battery installation only, the cost is $24.00.


I provide a one year no-quibble warranty on all repair work.


For estimating repairs yourself, and more information on watch repair, go to my main repair site and click on the mechanical watch repair link: http://www.qualitywatchrepair.com


Omega Watch Repair Testimonials


Hi Stephen,


Just wanted to let you know I received my Speedmaster last week and you have done an amazing job. I know it was difficult to find parts since its an older model so Thanks for taking the time to locate them.

You are the Master and I would highly recommend you to anyone that is looking for quality work on their watches.


Thanks Again

Gary Neff

Chandler, AZ




My 1966 ladies Constellation is looking great and running great

From:  Elizabeth

To:"Stephen P. Thomas" <jpaulson@earthlink.net>

Sent:  Wed, 18 Nov 2015 07:21:23 -0500

Hello Stephen.

I picked the watch up from the post office on Monday. It looks great and is running great. It needed a lot of work and parts that were difficult to find. But hey, I'm 50 now myself and I can relate.

Thank you for sticking with the project and for being such a straight shooter. I'd recommend you to anyone.

--

Elizabeth Rehfeld

Arlington, MA

 

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

 

I just wanted to tell you again how pleased I am with my Omega.   I set the time on the 13th, matching it with the online NBS clock and checking it a week later, the Omega is only a couple of seconds fast.   Iâ™ve never had it run as accurate as it is now.   You really nailed it!

 

Do you think that changing out the main spring was a contributing factor in this improvement?   Or perhaps in conjunction with the other things you did?   I am simply amazed at the accuracy.   Iâ™m getting better than COSC accuracy (-4/+6 sec/day) on a non-COSC mechanical movement.

 

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Good morning Stephen - 

Just a quick e-mail to let you know how pleased I am with the service you performed on my Speedmaster! I've been wearing it daily for the past couple of weeks and still can't stop staring at it!

Thanks again,

James


 

On Oct 7, 2015

 

 

 

a Seamaster Watch Repair

Gerritt VanKommer

t:  Wed, 1 Jul 2015 21:38:24 -0700

Stephen
               Received my watch back today. Thank you. It looks like new and I trust will run the same. Your business plan is an operation in trust. Old fashioned and admirable for that alone but accompanied with a great result I have no hesitation in recommending you. Thank you again (...and light years faster than shipping to the manufacturer. )

On Jun 23, 2015 10:21 AM, "Stephen P. Thomas" <jpaulson@earthlink.net> wrote:

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Hi Stephen,
 


 

I received the watch back and I must say that you have done a terrific job for me. Your price was very fair and I am very pleased with the watch - it runs perfectly and I have no qualms in saying that should I need further work on any of my watches, I'll be sure to contact you.


 

Thanks and regards,


   

Thanks again for repairing my father's cherished 1960 Omega Seamaster Deville. I did not want to trust its repairs to a nameless technician at some "service center". Based on past experience, I knew that the watch would be correctly and expertly repaired for a very fair price.

In a world filled with indifferent service providers, it is always a delight to do business with a man of integrity and quiet professionalism. Well done!

Thanks, Thad

Date:04/22/2015 4:30 PM (GMT-08:00)  

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen,

Earlier in the week I received the watch.


I am very pleased with the overall work with the watch, and I recognize that not any watchmaker works with chronographs. The before and after condition is incredible reason why I'm including a photo.


Thank you for the time and care invested in this watch. You just have earned another loyal customer.


Best regards.


Oscar Ortiz

New Braunfels, Texas. 


Date: Wed, 15 Oct 2014 


Dear Oscar,
Your Omega Speedmaster Professional Chrono watch will be posted out to you this Friday afternoon by registered insured mail.   

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Please add this to your Omega Testimonial file:


I inherited my Omega Seamaster from my father, who had purchased it in 1953.

Unfortunately, on a recent vacation I dropped and it struck the floor on the crown, after

which it was impossible to set the watch. I was quoted an absurd price for repairs by

Omega, so I went online and found Quality Watch Repair. Steve makes the entire repair

process simple, quick, and very fairly priced. The watch is back on my wrist as I write,

and it’s running perfectly. In a perfect world, all businesses would give this kind of

customer service. The world isn’t perfect, but QWR is doing its part. It’s been a

pleasure to deal with them.


Bob Harper

On Aug 22, 2014, at 10:43 AM,

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

I returned home from an overseas trip 2 weeks ago to find a notice from the postal

service that they had a package from you containing my watch.  I was able to retrieve it

the next day and I have been wearing it ever since.

The watch is performing well and looks wonderful.  While no watch can ever be made to

look and feel new after 42 years of nearly constant wear, my Omega looks terrific.  You

have done a great service to my Old Friend and I am indebted to you for bringing her back

to life again.  

When my favorite sister gave me this watch as my college graduation gift all those many

years ago I thought I valued it very much.  Now it seems all the more wonderful.  

Thank you for doing such a great job on repairing my most treasured piece of jewelry.  I

will be happy to provide you with testimonials or references should you want them.  You

have certainly earned my trust and confidence.

Tom Dougherty

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen, you did a spectacular job cleaning, oiling, and restoring my 1948 Omega

Seamaster Automatic. When I opened the box and took it out, I was absolutely delighted!

it seemed like I received a brand new watch--it's working perfectly.


Thank you,

Dieter


Sent: Sunday, June 29, 2014 10:28 PM

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Stephen


Sorry for the delayed feedback for my watch repair and I have been traveling.


The watch repair and rebuild is way above expectations. What a great job and many thanks. It is all working fine and if there are any issues I'll be sure and get back.


Take care and kind regards

Richard.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Steve,

I can’t begin to thank you for promptness and the wonderful work you did in repairing my Omega Constellation Megaquartz and returning it to me in running condition. As I told   you when I first sent the watch to you to be checked out, the watch had been in my wife’s jewelry case for over 30 years because of a broken watchband. I have praised your work to friends and relatives, while giving them the URL of your internet site. You a wonderful example of the kind of craftsman I remember from my youth.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen


I am writing to let you know that I received the Omega Dynamic that you cleaned and repaired. Thank you for your work, which was excellent, as well as the prompt service. The watch is operating perfectly.

Dean


Dean C. Winter, Ph.D.

Vice President - Scientific & Clinical Affairs

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi, Stephen,

 

I received my husbands watch yesterday via registered USPS mail. I will admit to some nervousness as I opened the box, this being my first experience with repairing the watch and with YOU! My Swiss husband at my side, we, together, sat stunned and incredulous at the quality of the restoration of his watch. If you remember, this watch was given to my husband by his, now deceased mother, on the occasion of his Matura in Zuerich, Switzerland. That was 30 years ago. The watch was deemed to be at the practical end of its life by the Swiss watchmakers who my husband consulted when the watch failed mechanically. Being a (typically tenacious?) American, I asked my husband for permission to bring the watch back to NY with me when I left Zuerich in February. I felt that, if there were any hope for tender loving care of this sentimental timepiece and, perhaps, a bit of luck, it would be in the States where second hand or recycled or left-to-die goods are more often than not still valued and deemed worthy of a second (or third or tenth) chance.


Every step of this transaction with you, Stephen, from the advice, the service, the communication, the timeliness of the work to the ultimate quality of the result has been quientessentially professional. I could not be happier! Parenthetically, it is also a delight that my husband is having to admit that there are (still?) things that just work better in the U.S. . . .! This, from a pretty critical Swiss! Kudos to you, Stephen!

 

In closing, thank you again for putting a 30 year watch back on a 50 year old wrist . . .and the watch looks brand new (even if the man and his wife donâ™t . . .!).

 

Sincerely,

 

 

Elizabeth A. Mondrick Mueller

  

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

As I mentioned tonight, my Omega Speedmaster needed repair and I could not find a

local who could work on the watch. Searching net web I found Quality Watch Repair and

after some serious  thought I sent my watch which has been my steady companion for over

45 years. My Speed Master did not walk on the Moon but was given to me by one who did and

I treasure it and someday hope my son does too. Anyway, I sent the watch and crossed my

fingers. The transaction went EXACTLY as they said. The cost was as they said and a real

bargain. The quality of the repair was excellent.... The watch never worked better nor

looked better. If your Omega needs work, I would highly recommend Quality Watch Repair at

WWW.qualitywatchrepair.com

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,


I just wanted to thank you.  My Omega looks amazing and is running

even better.  I really appreciate the work you have done and look

forward to sending more watches your way.


Thank you,


Chris


---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,
Thank you for the tremendous restoration to my Omega Seamaster Professional. With the repairs and cosmetic restoration it looks like a new watch.
Thanks,
Tom Thoen
Spokane, Washington  

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,


It has been over 6 years since you repaired my Omega Speedmaster and I wanted to let you know it is still working as good today as it did the day I got it back from you. I cannot believe how much this watch has gone up in value over time. As time passes it makes me appreciate the investment I spent to have you bring it back to optimum operating and visual condition. Thanks again,


Jim Harrell

Tucson, Arizona

October 30, 2005 11:51 AM

 

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,


Thank you so much on the wonderful job you did on my Omega Seamaster watch. I will admit

I was nervous at the beginning sending this very special watch out to a complete

stranger. Great communication and super work. Thank you again. I am 100% satisfied.


Richard Lamb

Shreveport, LA




Tuesday, 29 Nov 2011, 8:31pm

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,


Thank you so much on the wonderful job you did on my Omega Seamaster watch. I will admit

I was nervous at the beginning sending this very special watch out to a complete

stranger. Great communication and super work. Thank you again. I am 100% satisfied.


Richard Lamb

Shreveport, LA


Received: Tuesday, 29 Nov 2011, 8:31pm

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Stephen,


Just a quick note to let you know that my Speedmaster has never looked and run better,

with the possible exception of when I bought it new in Schaffhausen 15 years ago. Even

then, I think it keeps better time now...


Thanks for taking care of my watch. Your attention to quality and detail are world-class,

which has earned you a customer for life.


Best regards,

Brian Martinicky


-----Original Message-----

Sent: Tuesday, July 12, 2011 1:35 PM

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen --

 

My watches arrived today in good order.   Thanks again for taking such
good care of them.

 

Best wishes,

 

Frank

-----------------------------------------------------------------------------------------------------------------------------------------------------------

 

 

Dear Stephen:

 

Yesterday I picked up the watch at USPS in Mcallen.

 

I want to thank you for the job that you did with my watch. It's working
fine and looks great.

 

I will recomend you with my friends and maybe I will send you soon my brother's
Seamaster watch.

 

-----------------------------------------------------------------------------------------------------------------------------------------------------------------


Subject: Re: Omega Seamaster Watch Repair


Stephen,

The watch arrived safely and for a 60 year old watch, it looks brand
new! I appreciate the manner in which you do business. You emailed me
as soon as you received the watch, you diagnosed the problem in a couple
of days and gave me an estimate of the cost of the essential repairs.
You also suggested some other things that could be done such as
replacing the crystal, the crown and a complete cleaning, but did not
try to "sell me" on those services.

Your promptness, professionalism and honesty were greatly appreciated
and it has been a pleasure doing business with you. If, in the future,
my watch is again in need of repairs, I will certainly send it to you
for service.

Thanks again for a job well done!

With kindest regards,

Bob Clark

-------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hello Mr Thomas,

I wanted to let you know I received my Omega watch
back a few days ago. It looks and works great.
I've been tracking its accuracy and estimate it's now
gaining only 1-3 seconds per day. This outcome is
most impressive and beyond my expectations for this
vintage automatic watch (although Omega might disagree
with my previous expectations).
I got my blue-sky wish of a 30+ year-old vintage watch
I can trust will keep accurate time, appealing, with
high sentimental value, and for a reasonable price.
Your communication with me was excellent also. Thanks
much for your help making this a reality.

Warm Regards,

Javier Ruiz
Winsdor, California
---------------------------------------------------------------------------------------------------------------------------------------------------------------------


--- "Stephen P. Thomas"
wrote:

---------------------------------
Dear Javier,

Thank you so much for your apology - it is rare that a
customer wouldadmit to making an honest mistake, which
is what this was. And pleasedon't worry - you owe me
nothing. Normally, when a customer must returna watch
to me under warranty, assuming that something has gone
wrongwith my repair, I refund their postage. Since I
did not refund yours,we are even. And your kind
apology is worth much more than the cost ofany
additional diagnosis.

You have been a patient, considerate, and reasonable
customer to workwith, and I would be happy to do any
watch repairs you may send my wayin the future.

Thanks again and best regards,
Stephen Thomas
Quality Watch Repair
206 463 9222

J Ruiz wrote:

Hello Mr Thomas,I've got egg on my face, as my
assertion of how thequick date feature worked was
based on how I recalledthe 'parts' watch operated
through self-discovery.I've learned from your
instructions to pull the crownout to third click to
advance date, and repeat foreach desired advance.I
wish to cover your cost of performing thisadditional
diagnosis. Will you please bill the samecard as the
primary repair job for the amount you deemfair?Best
Regards, Javier Ruiz--- "Stephen P. Thomas"
<>wrote:---------------------------------
Dear Javier,I am returning your Omega Automatic
watch to you thisafternoon byregistered insured mail.
There isabsolutely nothing wrong with thewatch, and
all of itsnormal functions are intact and in fine
workingorder.This particular watch does not possess a
quick dateset functionthat is activated by turning the
handscounterclockwise, and as far as can tell, it
neverdid have one. Although this function does
exist,it isactivated by pulling the crown out all the
way to thethirdclick. This will cause the date to
advance by oneday each time it is performed. Thank
you,

---------------------------------------------------------------------------------------------------------------------------------------------------------


Dear Stephen,

I recently found the letter you sent with the watches when they were returned to me. You had asked if I was satisfied with the repairs.

The answer is a resounding yes!

I had sent you two watches. A Seiko quartz that was a long time keepsake and also an Omega Seamaster that had just quit working. That one was extra special since it was a gift form my parents long ago. They are working today as if they were new, out of the box.

The work was done flawlessly, and all the information you showed on your web site was totally accurate and made for a very safe and secure process.

The watches are working wonderfully today and I often think of how lucky I was to find your web site. You are truly a craftsman and someone I would recommend to anyone. Thank you for your fine work and excellent business and personal ethics.


Ken Fritsche
 


Watch Repair Estimate

From: "Jerry Artache"

Sent: Mon, 2 May 2011  

Dear Stephen,


I received the watch safe and sound, thank you. I very much appreciate the service you provided. The watch works wonderfully and it looks great. You did a great job with the watch and I am very satisfied with the service. It is nice to know there is a watch repair service close to home that is trustworthy and safe.


 If I know of anyone else that has an Omega watch I will be the first one to tell them to go to you if they need any repairs.


 Again, thank you for the service. It is greatly appreciated!


Cheers,


Jerry Artache


Your preventive maintenance of my Speedmaster and opening up of a classic Deville

From: David James

Sent: Wed, 22 Jun 2011  

Dear Mr. Thomas:

You have provided top shelf and expedited service for my Omega Speedmaster and also a "brand new" 20+ year old Omega Deville that had never been on a wrist. My 32 year old Speedmaster which you are familiar from your last service about five years ago is worn irregularly. I sent it along on the presumption it needed service (Omega claims every five years). You replied back it really needed nothing at this time but I chose for you to open it up and do your magic anyway. Also, the Deville was purchased over 20 years ago as "new old stock" from a NYC jeweler going out of business in that area. It was purchased when the intended recipient, my son Michael, was 2 years old, and was going to be his college grad present. Well, he just graduated and that watch, after your "pre-operational service" (You also opined it "needed nothing at this time") has been presented to him. That's the least I can do for a fine lad and a fine piece of machinery. Next year, son #2, David, will have the same type of watch presented to him. You'll be seeing the other Deville in around 9 months or so!

Many thanks for exceptional customer care and reasonable prices. Your service and professionalsim is unmatched. You volunteered to turn down work but I have so much confidence in you that it would cheat myself if I did not take advantage.

Best regards,

David James
Fredericksburg VA  



I received my Omega automatic yesterday, and on the basis of 24 hours  

of observation, it appears to be in excellent regulation.  The band is  

polished to a high gloss, and it fits perfectly once more.  Thank you  

for your excellent service.


Hi Stephen,

 

I have been using the 1960's Omega Seamaster you repaired for about a month now, and just wanted to let you know that everything seems to be working fine.  I appreciate your  quality workmanship, timely service and reasonable prices.  When I get some extra cash, I'll probably send you my father's Omega 265, so that you can make the repairs you said it needed.   Thanks again.  It's been a pleasure doing business with you.



Stephen,

This is a note to thank you for the excellent craftsmanship you used

in repairing my Omega Constellation watch. It has never looked
better, and the restoration of the Roman Numerals on the bezel is
perfect. I will not have any doubt as to where to bring my future
watch repairs, or who to recommend to my friends should they need
watch repairs.

Thank you very much,

Michael E. Barton

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen:

 

I just picked up my watch today from the post office, since I wasn't home this past weekend. I put it together and it's works perfectly. Thank you very much, I appreciated the fast, courteous service you provided me. This is new to me doing business over the Internet, it was truly a pleasure thank you again.


Sincerely,

Janet Paciotti

-----------------------------------------------------------------------------------------------

Dear Mr. Thomas, I received my 1967 Omega Seamaster back from you and have had it a week. I just want to tell you how pleased I am with your work. It is keeping perfect time. As you know, I originally sent my watch to SMH ( a division of Omega ) for repair. They sent the watch back saying they no longer supported the watch. I then tried to contact their customer service department for further explanation. They never returned my calls! This was disappointing to say the least, as the watch was given to me by my Father in 1997 and means a great deal to me. The watch has quite a history, my father purchased it on his first tour of duty in Vietnam when he was in the Army. My Father, and his watch subsequently survived a second tour of Vietnam a few years later. Needless to say, this Omega faces a relatively boring existence in comparison to those days. Thank you for the excellent service and follow-up during repair. I will highly recommend your service for all watch bearers and in particular Omega owners. Sincerely, Jeff Guillemette _________________________________________________________________


Stephen,

My Omega Constellation is running just fine. Thank you for taking on a job that the Omega factory refused.

All the best in this new year.

Mike Long

----------------

Dear Mike,

Thank you for letting me know that your Omega Constellation arrived safely. Long may it run.

Thanks again and splendid holidays,
Stephen Thomas
Quality Watch Repair
206 463 9222

Mike Long wrote:

Stephen,

The watch just arrived. Thank you for your excellent service. I will let you

know how it is running after a few days.


Thanks,


Mike Long



-----Original Message-----
]

Sent: Friday, December 17, 2004 11:48 PM

To: Mike Long

Subject: Re: Omega Constellation Watch Repair



Dear Mike,


Refunding postage on watches that must be returned to me under my repair

warranty is a policy of mine. I hope your watch will continue to run

well, but please let me know again if you encounter any more problems

with it.



Thanks again and splendid holidays,

Stephen Thomas





Mike Long wrote:


Stephen,
Thank you. Your guarantee alone was enough for me. You need not have
refunded my postage.
Mike


Sent: Tuesday, December 14, 2004 12:24 PM


Subject: Omega Constellation Watch Repair

Dear Mike,

I have made some adjustments to the hairspring in your Omega

Constellation watch, and it has been running fine ever since. It will be

posted back to you this afternoon by registered insured mail, along with

a check in the amount of $8.05 in respect of the postage you paid to

return the watch to me.

---------------------------------------------------------------------------------------------------------------------------------------------------------

Thompson, Daniel M wrote:


I just my Sea Master today. Fantastic! Looks as good as new, the polishing
is perfect, the clasp is tighter than new (good work!) and it is keeping
perfect time. I've already handed out your business card to a colleague in
the Embassy as they have a watch they want to get worked on (Rolex) next
time they are in the States. I can't say how pleased I am with the whole
transaction.  Your communication was timely and prompt, the workmanship is
excellent, and the price unbeatable.  A great combination. Feel free to
use this on your testimonial page.


Thanks again!

 

Daniel M.Thompson
Dulles VA 20189
 

---------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen;

Please find a note which you may use as a reference.

You have now repaired three watched for me. A Seiko Kinetic, An Omega
Constellation and the Leica Chronograph. All three times your service has
been prompt, your prices fair, and I have not had any problems with your
repairs.

With the first watch I sent, I was leary about sending a watch over the
to a person a I had never met before. But my worries were quickly put
to rest when you let me know that you had received the watch. Every
step of the way you notifed me as to the status of the repair.

The word "quality" fits the the service that you provide.

Thanks again for all your work.

Andy


----------------------------------------------------------------------------------------------------------------------------------------------------------

Thanks so much for the amazing job with our seamaster watches- They look and behave as good as new!
Your diligent handling, candid evaluation and recommendations, and the superb outcome are all much appreciated! I will be sure to recommend your services to friends and colleagues.
Many Thanks again!
PS-do you handle Rolex watch repairs too?

------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen,

Sorry it’s taken me so long to send this email, but things are very busy in the doctor business. Thanks for your prompt and courteous handling of my Omega repair. The clasp is working just fine. I was pleasantly surprised at how quickly the turnaround time turned out to be – I had heard nightmare stories of waiting months for parts.

Nonetheless, I would recommend your services to anyone looking for quality repairs.



Thanks again,



Dr. Z

---------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen P. Thomas wrote:

 Dear Richard,

 At long last, repairs to your Omega Speedmaster watch have been
completed and it is being posted out to you this afternoon by
registered insured mail. Registered parcels are now taking up to two
weeks to arrive at their destination. Please allow ample time for
delivery.

 Thank you,
 Stephen Thomas
 Quality Watch Repair
 3641 SE Morrison Street
 Portland OR 97214

 Telephone: 503 239 1859

Stephen:

My Speedmaster arrived on Wednesday and I just wanted to let you know
how pleased I am with the work you did for me. The watch looks as if it
just came from the factory - and works as well as it did the day I
bought it over 30 years ago. The transformation is stunning. I had no
idea how much work it needed after all these years or how difficult it
might be to obtain the parts for it. Your professionalism, not only in
your work, but your timely communications, is most appreciated. It's
great to have it back - like meeting up with an old friend who hasn't
aged a day since we last saw each other. I would not hesitate for a
second to recommend you to anyone needing the services of an expert in
bringing fine old watches back to life.
With great thanks,
Richard

 

---------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

I received the Omega Speedmaster last week and am very happy with its operation and appearance. The phosporous was applied with lots of care and looks like new. The chrono operation seems to be much more accurate and the watch does not stop randomly any more. Thank you and I would recommend you to my friends.

Jim Harrell

 

---------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen,

I wanted to thank you for the great repair service you provided. My Omega
Constellation watch looks and runs like the day it was given to me new over
12 years ago. Your price to clean, oil and polish the watch was very
competive and your quick turn around (even during the holiday season) was
greatly appreciated.

I would recommend your services without reservation.

Sincerely,

Nate Benedict
Irvine, CA

------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen, I received the watch and it is working perfectly. I'm very
pleased with the work you did. You are now my official watch repairman.

Thanks Again
Tom Schmolke (Omega Broad Arrow)

------------------------------------------------------------------------------------------------------------------------------------------------------------

Received my Omega Speedmaster in the mail today. It works great! I really appreciate the professional service & fair price.

Thank you for your high quality work.
Jim Anderson

Sent: Fri, 24 Mar 2006 11:54:15 -0800
Subject: Omega Speedmaster Watch Repair

Dear Jim,

Repairs to your Omega Speedmaster watch have been completed and it is ready to be posted back to you. Please either telephone or email me with your credit card details, or send a check in the amount of $140.00. Your watch will then be immediately posted back to you by registered insured mail.

------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen,
Thank you for doing such a good job on my Omega Seamaster DeVille watch
repair. I have tracked the timing and it his the best it has been for a
long time. Also, I noticed the feel it has when manually winding and it
confirms that previous repairs have not allowed as smooth a movement. It's
a pleasure to know that such good service can be received when dealing in
with a watch repair service via mail.
Archie Olson

-------------------------------------------------------------------------------------------------------------------------------------------------------------

I received my Omega Seamaster watch several days ago. I'm more than
pleased
with the work you did. It looks like new and performs perfectly. I'd like
to add that I thought you were a true professional keeping me informed of
the status; and, especially being able to get the parts you needed for a
watch that old. I'm sure you went to a lot of extra effort and I certainly
do appreciate it. Again, thanks a bunch.

Leo Hall


Sent: Sunday, April 09, 2006 8:20 PM
Subject: Omega Seamaster Watch Repair

---------------------------------------------------------------------------------------------------------------------------------------------

Dear Mr. Thomas,

At long last my 33 year old Omega Speedmaster Moon Watch is back! While it took two months to get it serviced because of back-ordered parts, it was certainly worth the wait.

The watch looks brand new again and the chronograph buttons work properly now and I can wind it and set the time. I'm glad I had you re-illuminate the hands and dial markers because they couldn't be seen in the dark anymore.

My only suggestion is that the cleaning should include the metal bracelet. Mine was not cleaned and while this is a minor issue, I think that should be part of the service.

It is difficult in this day and age to find someone who takes their craft seriously and cares about their customers. You took the time to answer my questions promptly during the repair and it was obvious to me that you are genuinely concerned about providing a quality service to people who care about their watches.

I will recommend you to anyone who needs professional watch repair and I will certainly be sending you my watch in the future when it need servicing.

David Eckelman

-----------------------------------------------------------------------------------------------------------------------------------------------

Omega Speedmaster Repair

Stepen:

I received my watch back today. Thanks for the polite, courteous, responsive, affordable and SUPERB SERVICE! You have my permanent business for all future watch repairs. Your handling of the whole process from start to finish was "TOP NOTCH." Thanks again and I will return.

Regards,
Marlin Richardson

-------------------------------------------------------------------------------------------------------------------------------------------------------

Steve Thomas,


I want to thank you for repairing, cleaning and pressure testing my Omega SeaMaster watch. As you could tell from the condition of the watch I wear it daily. It was returned in “as new” condition and is now back on my wrist.



I learned or your services searching the internet and after a brief and enjoyable conversation felt comfortable sending the watch to you. As it turned out, the repair was more complex than expected, but you kept me informed on the parts availability issues and the new repair dates. You worked with me in a very professional manner and I received a quality job at a fair price.



All in all it was a pleasurable experience.



David Brack


Welaka, Florida

 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen:

The elusive Omega showed up today and you were right. It is indeed
beautiful. I have really appreciated over the past couple years your
dogged determination to get this thing fixed and running properly. It
has taken a long time to be sure, but it was really done right and is
truly a work(ing) piece of art.

Many thanks for your patience with me,

dick


============================================

Richard W. Moyer

 

----------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen:

My two Omega watches arrived safely yesterday and are working perfectly. Thank you so much for taking good care of them. Your work is most professional and again, I'm very grateful that you and your staff are available to repair these keepsakes.

Most Sincerely,

Lewis Robinson
Rockport, Texas

-------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen

I have been wearing my re-furbished Omega Seamaster Automatic everyday
since it arrived from your shop.


Since this watch was given to me by my father 27 years ago, it is very
special and therefore selecting the most qualified and reputable watch
expert was critical.

The watch looks beautiful, but more important it works! Your
communication on the watch status was timely and complete, the quality
of work professional.

Please feel free to use me as a reference for all OMEGA owners or anyone
who needs a trusted watch repair expert.

Thank you and Best Regards

Christian C. Aitken




Sent: Wednesday, December 06, 2006 8:52 PM
To: Aitken, Christian
Subject: Omega Seamaster Watch Repair

Dear Christian,

I had the parcel containing your Omega Seamaster watch traced by my
local Post Office this afternoon. It arrived in Miami earlier today, so
if you have not yet received it, or received notice of it, you should be
receiving it tomorrow.
----------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen,

Please excuse the delay but I wanted to wear my watch for a few weeks before I commented on the repair. It has taken awhile but I have finally gotten used to having the weight back on my wrist. The replacement watch I was wearing did not even weigh half as much as my Speedmaster. When I opened the package I was literally stunned, my grandmother gave me this watch when I was thirteen and it has basically been my main watch that entire time. The watch look brand new when I took it out of the box. Every part of it was clean and polished. After I started to wind it I realized how different (stronger and smoother) the action of the new mainspring was compared to when I sent it to you for repair.

The watch has been keeping impeccable time and for the first time in a long time the stop watch function works whenever I press the stop/start button. I really appreciate all of your labor and your single minded determination to get the movement cleaned and balanced and running correctly. The results are nothing short of spectacular. I will be using your service exclusively in the future.

Once again, thank you for your effort. It is great to have my watch back.

Best Regards,

Mark

-----------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

I just received my Omega watch today and it looks great! Thanks for the
good work and always keeping me updated.

Tom Underwood

Sent: Thursday, March 22, 2007 7:51 PM
Subject: Omega Seamaster Watch Repair


 Dear Tom,

Repairs to your Omega Seamaster watch have been completed and it is being 
posted out to you this afternoon by registered insured mail. Please allow 
at least a week for delivery.

Thank you,
Stephen Thomas
Quality Watch Repair
3641 SE Morrison Street
Portland OR 97214
-------------------------------------------------------------------------------------------------------------------------------------------------------------

April 29, 2007

Dear Mr. Thomas,

Thank you so much for repairing my self-winding Omega Ladymatic watch. Your charge to repair it was extremely reasonable. It is once again working beautifully. As you know, it is an old watch...probably from the '60's, so I was particularly unhappy when it stopped working when I dropped it accidentally.

We live on the North Olympic Peninsula and it is almost impossible to find quality watch repair around here. We went to the internet and were delighted to find you in Portland since we travel frequently to Portland to visit family.

Thank you again.

Sincerely,


Bobbie Rhoads

--------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen.
My Omega and Tissot watches arrived in the morning mail. I am delighted with your work. They are family heirlooms and I wanted them to be put back in the best condition possible. Thanks to you my goals have been met. Thank you very much!
I have attached photos of two pocket watches that I inherited from my grandfather and great grandfather. If you have time can you take a look at the pictures and tell me anything about these antiques? I know that they are old and that they were used every day by my forefathers, but nothing else. Anything you can tell me would be greatly appreciated. Sincerely, Roger

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen,



I have received my Omega Seamaster Chronometer watch. I am very pleased to say that the quality of repairs is superior to any in my local area. My watch looks and runs great. I thank you for the care and attention you gave to my watch. This being especially true due to the age of the watch which was purchased in 1972. Once again thank you for such excellent service.



Best regards,



George L. Mitchell



Knoxville, TN


Dear Stephen,


I have received my Omega Seamaster Chronometer watch. I am very pleased to say that the quality of repairs is superior to any in my local area. My watch looks and runs great. I thank you for the care and attention you gave to my watch. This being especially true due to the age of the watch which was purchased in 1972. Once again thank you for such excellent service.



Best regards,



George L. Mitchell



Knoxville, TN

---------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Stephen:

Thanks for the excellent work with my Omega watch. It is keeping accurate time and looks like a new watch. I know it was a difficult repair job but obviously a “Quality Watch Repair!”

Thanks again.

B. D. Owens



Sent: Monday, July 23, 2007 1:19 PM
To: bdes2@msn.com
Subject: Omega Seamaster DeVille



Dear B D,

I hope that you have received your Omega Seamaster DeVille by now, and that the work is to your satisfaction. As it was a bit of a bear to work on and find a gold plater to do the case work, if you have a moment, I would appreciate knowing if you are happy with the work. If there is anything amiss or not to your liking, I would very much like to know, particularly as I hope that I have at last found a good gold plater I can stick with.

Thanks again,
Stephen Thomas
Quality Watch Repair
3641 SE Morrison Street
Portland OR 97214

Telephone: 503 239 1859

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen:

We received my Father-in-law's Omega Automatic today and we are delighted with the look and performance of the watch. I really appreciate the service you performed and the extra effort you went through to find a new Omega "cyclops" crystal for this 40 year old vintage piece. Your quick response to all our questions and very fair price for such excellent craftsmanship made it a pleasure to deal with you. 
Thank You, and I will definitely tell others of your fine service.
Regards,
Michael Rinaldi
Scarsdale, NY