Seiko Kinetic Repair Testimonial 7

  

Repair Warranty     Repair Philosophy    Testimonials     Sizing Watch Bands    Sending your Watch
 

I take watches in for repair by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair, so please call me, Stephen Thomas, at 503- 239-1859 or e-mail me at jpaulson@earthlink.net to inquire about repair of your watch. For my address and a form to fill out for sending your watch, click on the Sending Your Watch link at the top of the page. When e-mailing, please include your phone number and turn off your spam blocker so my reply will get through.

 

I do not sell parts, or do appraisals. Please do not ask.

 

Hi Stephen,

It was a pleasure meeting you. Thank you very much for repairing my Seiko
kinetic watch in such a timely manner and at a reasonable cost. I had
almost decided not to have my watch repaired as the repair quote I received
from a chain retailer was two and half times your price. The watch seems to
work like new. 

Sincerely,

Brita Brodin

----------------------------------------------------------------------------------------------------------------------------------------------------------

Seiko Kinetic Repair Testimonials


Stephen --

Thank you for your prompt servicing of my Seiko Kinetic watch. I particularly appreciated your detailed diagnosis of the recommended repairs and the impact of each alternative course of action. At no time did I feel I was writing you a blank check.

I readily passed your information along to several friends that own expensive watches and recommended you over factory service. My recommendation resulted from the detailed information provided specific to my watch prior to the repairs, the value received, and prompt turnaround.

Many thanks for the excellent work!

George Bruner

--------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Steven,

Received the watch on Saturday. The watch is running fine now. I can 
take it off at bed time and it still runs in the morning.

I am extremely happy with your responses and the exceptionally quick 
service.

Thanks again

Manfred

Subject: Re: Seiko Kinetic Watch Repair Estimate

Dear Manfred,

Thank you for authorizing the repair of your Seiko Kinetic watch. I
will proceed with the work and will let you know when it is
completed and your watch is ready to be posted back to you. In the
meantime, please feel free to contact me at any time should you have
any questions or comments.

Thanks again,
Stephen Thomas
Quality Watch Repair

mvogel wrote:

Hi Stephen,

Thanks for your quick response. 

Yes, I do want you to go ahead with the repair.

Manfred

Subject: Seiko Kinetic Watch Repair Estimate


 

Dear Manfred,

I have now had a chance to examine your Seiko Kinetic watch and have an 
estimate of the cost of repair for you. The watch requires the 
installation of a new capacitor. The cost of this repair would be 
$74.00, which includes return shipping by registered insured post.

Please let me know if you wish me to proceed with the work at this 
costing. Should you decline to have the work done, your watch will be 
immediately posted back to you by registered insured mail, subject only 
to the basic $20.00 diagnostic and return shipping fee.

Thank you,
Stephen Thomas
Quality Watch Repair

--------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

I received my watch today. Thanks much, I am very happy with your work.

Question: I noticed that the watch takes longer to reach a full charge. You
mentioned that the life of the new capacitors have improved and may last
longer than 8 years. I was wondering if the new capacitor has a larger
charge capacity as well and may explain why it takes longer to reach full
charge. I would welcome any additional information you have on the new
capacitors you placed in my Seiko Kinetic.

Best,

Cam Wolff 

---------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen - Thank you for the work you performed for me. My watch is working
perfectly again. I will not hesitate to use your service again should the
need arise, and I have already recommended you to one of my clients
(Emmerline Foote). Thanks again.

Jon Casadont

Subject: Seiko Kinetic Watch Repair


Dear Jon,

Repairs to your Seiko Kinetic watch have been completed and it is being 
posted back to you this afternoon by registered insured mail. Please 
allow several days for delivery.

Thank you,
Stephen Thomas
Quality Watch Repair

---------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

Received my watch Sat.
It's keeping good time and holding charge. The stem pulls out easily to set
(no teeth required).
Thank you for your timely updates and professional service.

Marcia Rader

Dear Marcia,

Repairs to your Seiko Kinetic watch have been completed and it is being
posted out to you this afternoon by registered insured mail. I am also
sending back your check in the amount of $20.00. The diagnostic and
return shipping fee should have been included in the $102.00 cost of
repair, which you had also sent a check for in full.

Thank you,
Stephen Thomas
Quality Watch Repair

---------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen,

I would like to thank you for the prompt and reasonably priced service
on my Seiko Kinetic watch. The repairs were completed and the watch
returned to me in just over one week. My watch now runs as good as new
and actually better. I can now not wear it for several days and when I
put it on its still running. This was never the case before.

I highly recommend your repair service.

Sincerely,

Donald Chitty
Gonzales, Louisiana

---------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen - I have been on-the-road over the past week and I received my 
watch when I finally got home. Thank you for your excellent service. 
Everything you said would happen did, just like clockwork (pun!). I 
recommend that anyone not hesitate to have you work on their watch -- 
which you treat with as much value as the owner. Thanks much, Mark C.

Mark A. Cochran, Ph.D.,
Managing Partner
NeuroVentures Fund
Zero Court Square
Charlottesville, Virginia 22902
---------------------------------------------------------------------------------------------------------------------------------------------------------

received my watch last Saturday. Your service, response, and everything was
great. I will be sure to tell other of your speed, and integrity. This was
truly customer service and satisfaction.

Subject: Seiko Kinetic Watch Repair

-------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

I received my repaired Seiko Titanium Kinetic from you about three days 
ago, and it is working beautifully, keeping flawless time. This is no 
surprise to me, since my first Seiko Kinetic received it's capacitor 
transplant from you about a year ago, and it, too, runs and keeps 
perfect time. My $3,500 Rolex model 16233 should do as well!

Thanks for the fine repairs, accurate estimates and fair prices.

R W -- Los Angeles

-----------------------------------------------------------------------------------------------------------------------------------------------------------

The watch arrived safe & sound today. I am impressed with your professionalism, especially the promptness with which you handled everything. While my watch was with you, I purchased another Seiko watch, which I'll now save for dress occasions. I'll wear the 18-year-old one that you refurbished every day. Thanks for your excellent work.
John Sutton

------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

Picked up my watch at the post office over the weekend. Thanks very much for 
your service. It was a nice surprise finding out that I did not need an 
expensive whole new band.

I'll recommend your service every chance I get.

Regards,

Dan

________________________________

From: Stephen P. Thomas [mailto:]
Sent: Wed 11/30/2005 4:46 PM
To: Berkman, Daniel
Subject: Seiko Kinetic Watch Repair



Dear Dan,

Repairs to your Seiko Kinetic watch have been completed and it is being
posted out to you this afternoon by registered insured mail. Please
allow at least a week for delivery.

----------------------------------------------------------------------------------------------------------------------------------------------------------

Dear stephen, what a nice surprize, got my watch back in the mail today I 
can't belive how quickly you were able fix it. THANKS. From the information 
you sent the watch will be better then it was new. I will sure recommend your 
services to any one I know that could use it. thanks again. Dave Montrose

-----------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen: I just received the package with my now repaired Seiko Kinetic watch.

I want to thank you for the prompt service. You were in constant communication with me, and I knew I could call if I had any questions. Estimates were right on the money - in fact, the diagnosis BEFORE I sent the watch in was right on.

I appreciate the way you do business. I was really hoping that this watch would be my last one for a long time - and your repairs saved me a bunch of money - I didn't want to have to buy a new watch because I just love this one. I didn't realize that the Kinetic watches do have a "lifespan" and I was quite concerned that I would end up having to purchase another watch. I think that Seikos hold up well, and I'm pleased that this was repairable and was actually a normal part of the wear-and-tear that a watch such as this would incur.

Thanks so much for being able to fix this. I'll be sure to recommend your services to people I know.

Take care,

Pat Perrier

Pat Perrier
Freelance Writer
"...a way with words."

-----------------------------------------------------------------------------------------------------------------------------------------------------------

Thanks, Stephen, for giving me back my Seiko Kinetic watch in excellent
repair, after several years of my looking at it gathering dust! It works
fantastically well!

Best regards,
Mark Wick

------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

I would like to thank you for the excellent job you did on my husband's Seiko. It was a little unnerving to send off a valuable timepiece to someone I did not know. From our first contact, though, I was treated in such a personal and professional manner that I soon learned I had sent the watch to the right person! Thank you for the SUPERB service, quick response to e-mails, and for the beautiful job you did with the watch. You have earned my business for life - I will gladly pass your business cards onto my friends and family.

Thank you,
Jamie Ruble