Cartier Watch


Repair Warranty     Repair Philosophy    Testimonials     Sizing Watch Bands    Sending your Watch

I take watches in for repair by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair, so please call me, Stephen Thomas, at 503- 239-1859 or e-mail me at to inquire about repair of your watch. For my address and a form to fill out for sending your watch, click on the Sending Your Watch link at the top of the page. When e-mailing, please include your phone number and turn off your spam blocker so my reply will get through.


I do not sell parts, or do appraisals. Please do not ask.





Hi Stephen -  Just confirming receipt of the watch which came today.  Looks great - 
works great - great work!   Will definitely use your service again and recommend you to 

Best regards and Happy New Year. 


On Dec 29, 2010, at 6:13 PM, Stephen P. Thomas wrote:

> Dear Scott,
> Repairs to your Cartier watch have been completed and it is being posted out to you 
tomorrow afternoon by registered insured mail.





Dear Stephen,

Thanks for the great job you did with my Cartier Tank watch.  It looks and runs great.   I have another Cartier Tank and will send it off to you later this month for a cleaning and adjustment of the movement.


Erik Steiner
Dear Erik,

Thank you very much for your check in the amount of $168.00, which I received this morning. Your Cartier tank watch will be posted out to you Monday afternoon by registered insured mail.

Registered parcels take longer to ship than regular mail, as they must be checked in at each sorting station they pass through in order to provide a tracking record. Please allow a week for delivery.


I received the watch in perfect working order and was delighted to notice
that its cosmetics were as fine as when I sent it off to you for repair. By
all means use any part of the following testimonial.

I was very satisfied with the service that I received form Stephen Thomas of
Quality Watch Repair. 

I presented for repair my Cartier tank watch which had suffered a broken
main spring. Stephen promptly examined the watch and emailed me an estimate
of the required repair, which included replacing the main spring, cleaning
and oiling the parts. It took Stephen several attempts to find just the
right spring requiring time and effort beyond which he likely had
anticipated, but there was never any suggestion that the initial estimate
would be impacted. Throughout these trials, moreover, Stephen kept me well
apprised of his progress. Even after he had repaired the watch and it
appeared to run perfectly, he asked my permisssion to study it for a further
period to ensure its reliability and accuracy.

My Cartier was returned to me in perfect working condition. I can recommend
without any reservation Stephen Thomas' watch repair service. I consider
Stephen to be a man of the highest integrity and wholly committed to
providing outstanding service.

Best regards and thanks



I should like to thank you for the excellent work that you have performed on
my Cartier and Raymond Weil watches. One is always concerned with dealing
with businesses on line, especially when one has to entrust that party with
something of value. Your email and telephone communication through out the
period of repairs afforded me a high level of comfort. I hope that your
business continues to be successful; I shall want to send you my Rolex for a
service in about 1 year from now. Should you ever need to furnish future
clients a reference, I should be only too pleased to oblige.
Thanks you once again,
Alan Wright

To: Alan Wright
Subject: Re: Cartier and Raymind Weil Watch Repairs


Hi, Stephen! I received my Cartier watch in the mail this week, and I am thoroughly pleased! The work detail is better than promised and the watch is running beautifully, it's bright and clean, with a pretty new band attached. It was on time and within budget, and done with a smile! Why, oh why, is this pleasant experience so rare as to be the only service I've subscribed to recently which is deserving of a follow-up letter of praise and gratitude!?! You have renewed my faith that there are still dedicated, honest and talented craftsmen out there who care about the quality of their work. Thank you so much! And my family and friends will also appreciate my new punctuality, now that I have a working timepiece on my wrist!


Dori Witek