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I am closed for business December 1st 2014 to January 14th 2015. I will not be accepting any watches or answering any e-mails received during this time.
If you are in the Portland area, I suggest you call Klein Jewelers tel: 503 226-6748. If you are outside the Portland area you should probably contact AWCI (American Watch/Clockmaker Institute – tel: 866 367-9800) for a referral to solve your watch problems.
Thank You and Happy Holidays.
Please, before sending your watch in for repairs, E-mail or call me Stephen Thomas (503) 239-1859, email@example.com with details as to the type of repairs your watch might need. I then do not end up with a lot of un-repairable watches in my safe, and you do not waste your time or money either. It is quite often much more efficient for me to call you, so please include your telephone number, and first and last name in your emails.
I work out of my house and do not have a retail shop. That means you will have to mail your watches to me for repair, yes even if you are local. For a form to send with your watches, Please click on 'Sending Your Watch' at the top of the page. Thank you for your understanding in this matter.
Please, before sending your watch in for repairs, E-mail or call me with details as to the type of repairs your watch might need. I then do not end up with a lot of un-repairable watches in my safe, and you do not waste your time or money either.
When you call or E-mail me (Stephen Thomas) with your questions, please include your first and last name and phone number. Telephoning or leaving a message on my machine is the most efficient. It also takes a good deal of time to answer your e-mailed questions, so please turn off your spam blocker for my email address firstname.lastname@example.org , and please empty your mail box so my reply doesn't get sent back to me. When you leave a message on my answering machine, please indicate what kind of watch you have, such as day-date, automatic, chronograph, as well as what symptoms your watch has, and your telephone number. Please call me, Stephen Thomas, at Quality Watch Repair (503) 239-1859. I am usually in the shop from 11-5, Tuesday through Friday.
Please do not E-Mail asking for me to sell parts. I repair watches, and have a stock of parts for my own use, and do not sell parts.