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Please contact me first (preferably by telephone) (503) 239-1859 before sending any watch to me.
My hours are Tuesday to Friday from around 11:00 to 5:00. I do not have a walk up shop and I no longer take watches in person; so please be aware that, even if you live in the Portland area, you will need to mail your watch to me. Details for doing so may be found by clicking on the sending your watch link at the top of my website.
If you are in the Portland area and your watch just needs a battery, or band adjustment, I suggest you call Klein Jewelers (downtown on Washington Street, tel: 503 226-6748) or Batteries Plus (NE Broadway, tel: 503 546-4962). If you do not want to mail your watch to me, and are outside the Portland area you should contact AWCI (American Watch/Clockmaker Institute – tel: 866 367-9800) for a referral to another watchmaker.
Many watches are not cost-effective to repair, have worn-out parts, or parts that are not available. So please, before sending any watches, e-mail or call first to discuss the problems you are having with your watch or watches. Please give details as to the make and model and what repairs may be required. I also require that the Sending Watch Form from my website be filled out and enclosed with each watch you send. The link for forms you can fill out is at the top of the page (the Sending Your Watch link).
Please, before sending your watch in for repairs, E-mail or call me with details as to the type of repairs your watch might need. I then do not end up with a lot of un-repairable watches in my safe, and you do not waste your time or money either.
When you call or E-mail me (Stephen Thomas) with your questions, please include your first and last name and phone number. Telephoning or leaving a message on my machine is the most efficient. It also takes a good deal of time to answer your e-mailed questions, so please turn off your spam blocker for my email address email@example.com , and please empty your mail box so my reply doesn't get sent back to me. When you leave a message on my answering machine, please indicate what kind of watch you have, such as day-date, automatic, chronograph, as well as what symptoms your watch has, and your telephone number. Please call me, Stephen Thomas, at Quality Watch Repair (503) 239-1859. I am usually in the shop from 11-5, Tuesday through Friday.
Please do not E-Mail asking for me to sell parts. I repair watches, and have a stock of parts for my own use, and do not sell parts.