Repair Warranty     Repair Philosophy    Testimonials     Sizing Watch Bands    Sending your Watch

I take watches in for repair by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair, so please call me, Stephen Thomas, at 503- 239-1859 or e-mail me at to inquire about repair of your watch. For my address and a form to fill out for sending your watch, click on the Sending Your Watch link at the top of the page. When e-mailing, please include your phone number and turn off your spam blocker so my reply will get through.


I do not sell parts, or do appraisals. Please do not ask.






Dear Mr. Thomas,


We received my wife’s watch in the mail today and can’t explain how excited and appreciative we were about the condition of the watch and its beautiful luster. You worked miracles.  I can’t thank you enough for your efforts and dedication to your profession. You are one of a kind!

 Anytime anyone mentions watch repair I will tout your name and professional demeanor and give them your web address and tell them to be sure and read the testimonials.

 When we were searching for someone to repair my wife’s watch, I read nothing but horror stories about the “Gucci” factory in Secaucus, NJ. They would lose people’s watches and seem to not care that this was someone’s prized possession or keepsake. Your dedication and understanding of these prized possessions and keepsakes is admirable and so refreshing in this day and age.

 Please accept my sincere “Thank You” for taking TLC of my wife’s watch.



Wharton C. Brown Jr.





Subject: Gucci watch received!
Date: Fri, 15 Jun 2001 21:01:04 -0700
Dear Stephen,
Surprised to get my watch back today! You have done a fabulous job, thanks
so much. I will give you unqualified recommendations to any of my friends in
need of watch repair. Thanks so much, Katie
Katie Meadow
Oakland, CA 
Dear Stephen:

I received my Gucci watch that you repaired and I want to thank you for
your excellent work.  As I mentioned to you, I took the watch to two
other watch repair technicians and was told by both that it was
unrepairable.  The watch is very special to me, I have had it for
years.  I am so happy to be able to use it again.  It is wonderful to
know that there are craftsmen such as you in the world when everything
seems to be so disposable these days. I have referred you to my friends
and family with complete confidence.
Thank you!
Catherine Bacus, MSG


Received my watch today and it is better than new.  Please use my
information below as you see fit.
Frank Albert
To whom it may concern.  Recently I needed to have a repair on my Gucci
watch.  I found the Quality Watch Repair web site and sent a message asking
if they repaired Gucci watches.  Mr. Thomas promptly responded and I sent my
watch off.  My wife, who had given me the watch as a present, was concerned
to be sending it off some ware to someone I didn't even know (okay, that's
fair warning I'd better not loose this watch).  Mr. Thomas reviewed the watch
and provided a complete estimate for the repair that was extremely
reasonable.  Very shortly I received my watch back from Mr. Thomas.  Frankly
it was better than new.  Mr. Thomas is reasonable in his rates, fast in his
work, and as honest a man as I've ever met. Along with that you get the real
impression, although it you know it can't be true, that your watch is the
only watch he is working on.  I wish all my business experiences could be
like this, very refreshing.  Since it would be all but impossible for any
other watch repair experience to work out better than this one I will only
send my watches to Quality Watch Repair.  I mean why look for trouble?
Best Wishes


Subject: Re: Gucci Watch Repair
Date: Mon, 18 Feb 2002 14:42:30 -0500 
We received the watch and it's just great.  Thanks for doing such a quick
and complete job.
Best regards,
Bob Marske