Hamilton Watch Repair

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I need to catch up on house repairs and my backlog of watch repairs, so I am not taking in any watches for repair probably until at least the 4th of April 2018 and quite possibly longer.

I take a limited number of watches in for repair, and by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair. My repair services are very much in demand, and I have been having to close my business quite often, as I quickly get too many watches in to repair in a timely manner. In an effort to better control my work load, I am requesting that you email or telephone me for a link that has my address, and a form to be filled out to accompany your watch. You may contact me, Stephen Thomas, at 503- 239-1859, jpaulson@earthlink.net and I will get back to you within several days. If emailing, please include your phone number in your email and turn off your spam blocker so my reply will get through.

                                                                     I do not sell parts, or do appraisals. Please do not ask.

I am an authorized repair center for Hamilton watches, and can acquire almost any genuine part for newer Hamilton watches from case parts, to crystals, bezels, and bands; but If your watch is still under warranty from Hamilton, you should send it to Hamilton for repair. If your Hamilton watch is older than twenty years I can probably still repair it, but new parts might not be available. If you have a question about repair of your Hamilton  watch please do not hesitate to E-mail or call me (Stephen Thomas) with your questions. Calling and getting me in person or leaving a message on my machine is the most efficient.  Also it takes a good deal of time to answer your e-mailed questions, so do us a favor and turn off your spam blocker for my email address (which can be found by clicking the link contacting me at the top of the page) and please empty your mail box so my reply doesn't get sent back to me. When you leave a message on my answering machine please indicate what kind of watch you have (such as day-date, automatic, chronograph, what is wrong with your watch, and your telephone number. If you have a Hamilton touch screen watch you will need to send it to an authorized repair center for repair. The Hamilton electric  watch with the 503 number movement, is a Hamilton watch I no longer work on.

There are literally thousands of older Hamilton watches from pocket watches to wrist watches. I can acquire and install almost any part from crystals to internal parts for older Hamilton watches.  

   Please do not E-Mail me asking me to sell parts as I do not sell parts. I only repair watches and jewelry and have a hard enough time finding parts for my own use.

I have a one year no quibble warranty on all repair work.

Please click on this link to go to my main repair site: http://www.qualitywatchrepair.com

For estimating  repairs yourself  and  more information on watch repair, go to my main repair site and click on the mechanical watch repair link: http://www.qualitywatchrepair.com




Thanks so much for your work on my HAMILTON WATCH. It arrived repaired in yesterdays mail. I appreciate all the care you have shown on my watch. It arrived in perfect condition. I would proudly recommend your service to anyone needing quality watch repair.
percy r buntin jr


Dear Stephen,

I'm writing to let you know that I already received my watch back. I would like to thank you very much for your help! I'm very happy to see my watch working again, and the whole repair process was quick and easy for me. 

I'm also very pleased and impressed by the level of your customer service, from your prompt reply to my inquiry, to your call with the problem analysis and estimate, to the final package content and email notifications of each phase of the repair process. I also noticed you put a complimentary new bracelet pin. I removed the original pin to ease your access to the back of the watch but forgot to mention not to worry about that pin. I very much appreciate your extra efforts and complements to your work: the precision adjustment, the bracelet pin and the written description of the repair done in the return package. Not to mention the environmental discount you applied even without me asking about it. Thank you!

Frankly, I was choosing between the two large local service centers in LA, where I could have dropped my watch off personally, and your remote service location, basically a complete stranger to me. But I was looking for a professional with a special personal attitude to watch maintenance and repair, and, by examining your web site, I got the impression you must be such a person and I gave my business to you. My initial impression turned to be very true and my overall experience dealing with you was great.

Дуже дякую! (“thank you very much” in Ukrainian)




First thing this morning, I picked up my watch at the post office and have

been wearing it all day.  It looks beautiful and is running great.  When I

reset the date and time, I was reminded of the way my motorcycle "feels"
after I've changed the oil:  Smooth and clean.

Thank you so much for your great communication, hard work, and speed.
It's hard to trust an expensive watch to a "website" but you have been
very reassuring and communicative through the whole process.  You
responded promptly and thoughtfully to my email, called me after you'd
looked at the watch, then emailed me when you were finished and ready to
post it back to me.

I really value your skills as a craftsman and am happy to know people like

you still work in America (and even better, in Portland). But your
excellent communication skills--rare, I think, among those in "technical
fields"--make you really exceptional.

Thank you, again.  I look forward to many good years with my Hamilton
automatic watch and will certainly recommend you whenever the opportunity


Mr. Thomas,

My watch arrived yesterday in perfect condition. It looks beautiful with the new crystal. 
Thanks so much for your thorough and excellent work. You can be sure I'll recommend you 
to anyone needing Hamilton watch repair.

Best Regards,

Keith Jordan

Dear Mr. Stephen Thomas,

Good afternoon. I wanted to write back and thank you for the recent service and repair of my Hamilton Thin-o-matic. So far, the watch is running strong and keeping accurate time! I also wanted to commend you on your professionalism, high-level of customer service, and care that you put into this transaction. Additionally, your assessment and pricing of the necessary repairs was fair and honest. 

Thank you again for your time and effort in prolonging the life of this special watch!!

Best regards,

Michael Mathewson


Dear Stephen

Today I have had safe delivery of the Hamilton watch you repaired for me.  It's always something of a gamble to send a treasured item (my father's watch!) to a complete stranger, especially if that stranger has been located via the internet and is in another country.  That said, there was something about your website that inspired me to believe that you were the man who could repair a watch that needed time and attention, not to mention parts!

After sending the watch, I very much appreciated your timely responses, your frank assessment, your reasonable (and up front) charges and your regular messages of progress.  I was impressed with the time you took to ensure that the watch was working properly and keeping accurate time.  I have absolutely no hesitation in recommending your skilled, dedicated and conscientious services.

With Grateful Thanks and Best Wishes
Sandy Duducu 


Hello Stephen:

This note is to confirm that I am pleased with the repair of my Hamilton Boulton wrist
watch and your correspondence concerning its repair.  Thank you for the efficient and
careful handling of the watch and its shipment back to me in good working order.

Kind regards,
James vanPernis

Mr. Thomas,
I received the Hamilton watch yesterday and I thank you very much.
Your attention to detail and followup is absolutely great.  I will reccomend you to
all my watch collector friends.
Bill Keith


Dear Stephen,
My beautifully restored Hamilton watch just arrived by post.  It looks lovely and is ticking its little heart out.  Thank you for such a fine job with this cherished watch. Your professionalism and expertise are very much appreciated. 
I will send you my mother's watch later next year, because it too, deserves the same detailed attention.
Thank you so much.
Lynn Buechler
On Sep 29, 2012, at 6:27 PM, 



Thank you for the work on my Hamilton Multi-Touch.  Prior to getting in touch with you, I was told by a local watch repair shop that it could not be fixed, and then was told by another company online that they could fix it but it would cost over $500 (I don't think I paid that much for the watch!).  I had resigned to just throw the watch away but you saved the day, repairing it for a much more reasonable amount and it seems to be working great.

Many thanks.



Joe Hensley 
The Law Office of Hensley & Nicholas, L.L.C. 


Re: Hamilton Watch Repair
From: Kevin Cardiff 
Sent: Mon, 24 Jan 2011 17:29:37 -0800
Hi, steven:

Thanks for your fine work.  The watch functions as as well as it ever did when new.  I 
would recommend you to anyone in need of watch repair.

Best wishes,

Kevin Cardiff
Re: Hamilton Watch Repair
From: "Scott Rosian" 
Sent: Mon, 24 Jan 2011 15:58:02 -0800
Hi Stephen:             You did a great job on my Hamilton 992. The movement looks like new. And it keeps great time. I will use your services again.     Thanks Scott


Re: Hamilton and Movado Watch Repairs
From: Tom 
Sent: Sun, 23 Jan 2011 01:00:31 -0500
Hi Stephen,

I would like to extend my thanks to you for the outstanding repair work 
performed on my Hamilton Khaki and Movado watches. The Khaki mechanical has 
been working flawlessly. It's my favorite watch and am using it regularly 
again. Great job and terrific communications. Cheers!

Tom Maher
Hicksville, NY


Hi Stephen I received my watch on Saturday and am thrilled with the results.  It looks fabulous after the thorough cleaning you gave it, and it is working perfectly.  Not only do I again have a watch that I love, but also a watch that brings back wonderful memories.  My mom gave the watch to my dad when they got married, and it always has meant a lot to me.  Being able to wear it, and remember the significance of it to my family, means more than words can say.  Thank you for taking such good care of this very important and sentimental watch, which because of your expertise, is again a working watch!


Cathy Marino



Thank you very much for repairing my Hamilton pocket watch. To me the watch was priceless. It had been given to me from my grandfather when he passed away 33 years ago. The watch itself was much older than that. As you know it went through the washer and dryer 33 years ago. I was totally devastated and ashamed of myself that I could have ever let that happen. I assumed there was no hope of it ever being repaired and let it sit in a drawer for all those years. Then one day, this year, I came across your website and I felt that this is one person I can trust to see if anything could be done to repair the watch. Your website instilled the confidence in me to give it a try. Am I ever happy that I did. The watch is beautiful and in perfect running order. It is unbelievable. The watch will be passed on to my son and on and on.

Thank you, Thank you, Thank you! Your workmanship is truly appreciated!

Frank McDonough


Dear Mr. Thomas,

The watches arrived in yesterday's mail. I can't thank you enough for your 
efforts and craftsmanship in restoring both of them to beautiful working 
condition. Thank you so much!

Jerry Goodman

Dear Jerry,

Repairs to your Longines and Hamilton watches have been completed and
they are being posted out to you this afternoon by registered insured
mail. Please allow several days for delivery.

Thank you,
Stephen Thomas
Quality Watch Repair

Subject: Re: Hamilton Khaki Field Watch Repair
Date: Tue, 15 Mar 2005 21:33:39 -0800

Dear Stephen,
I received my watch a few days ago. I've been wearing the watch for several days, and it looks and works great. Thank you for the great work.


Dear Mr. Thomas,

I am exceedingly pleased with the service you performed on my vintage Hamilton Pocket Watch. It is a real beauty. The polished case came out even better than I had expected. I became interested in the history of the Hamilton Watch Company and did a little research. I noted that the first Hamilton watch was designed by H. C. Cain at the newly formed Hamilton plant in Lancaster, Pennsylvania in 1892. I do not know if Mr. Cain had anything to do with my Hamilton pocket watch but I am sure that if he did he would be very proud of it. I like it so much I think I might see if I can find a tailor that will put a watch pocket in my trousers.

Thanks for a splendid job. I would gladly recommend your services to anyone interested in having their valuable vintage watches cleaned and repaired.

Sincerely yours,

David G. Brant
Las Vegas, Nevada


(Hamilton Pocket Watch)

Hi Stephen! I received my grandfathers watch today and it is absolutely beautiful!! I cannot believe that it's the same watch! This, as you know, is a family heirloom and you have done a fantastic job restoring the watch to its original condition. The polishing is perfect and it looks just as it did new years ago. I am extremely pleased with your work, craftsmanship, and quality that you put into restoring this watch. I would like some info on the origin of the watch.... Is it water resistant and when is the approximate date of manufacture? Also, what can I expect as far as accuracy, and how often should I wind it to it's full capacity?

Again.....Thank you so very, very, very, much for restoring this watch. It was my mothers-fathers watch and I cannot wait to for her to see it. She resides in a nursing home and has been in failing health. This will defiantly lift her spirits and bring her some fond memories.

Dale M. Doria
Island Heights, N.J. 08732


Dear Stephen, Thank you for getting my watch up and running again...and 
the info. ... I'm relieved to hear that the parts are OK and no
damage....And a big thank you for your willingness and
professionalism...taking the time to re-examine and repair my Hamilton
watch. A pleasure doing business with you, and I wish Quality Watch Repair
continued success.......
Sincerely yours,
Mike Bennett
Sent: Tuesday, October 25, 2005 6:21 PM
Subject: Hamilton Watch Repair



Thank you very much for saving my Hamilton watch. When I sent it to you it looked like it went through the wash, because it did go through the wash. The arms were off and it looked hopeless. But I just received the watch in mail and it looks brand new. Thank you for your great work.

Brian C. Beh
President & Chief Operating Officer
Roxbury Capital Management

Dear Stephen,
I received my father's Hamilton Thin-o-matic watch in fine condition. Thank you very much for the prompt and high quality service. He is very pleased with the results and I feel fortunate to have found such an expert and honest repair person.
Best Regards,



My Hamilton Thin-O-Matic arrived last night in the mail. Thank you for the 
outstanding job you did on the mechanical repair and on the cosmetics. The 
watch looks almost new and is keeping accurate time despite its 40 years. I 
was told by a local jeweler that the watch could not be fixed. I might just 
have to show him that he was dead wrong. I have a small collection of 
vintage watches and you will get all my business from now on. Thanks again 
for the wonderful work.

Best Wishes

Dr Thomas E. Hickey
Frederick MD



I just wanted to let you know that I received my watch yesterday and it is working great. Thanks so much. You saved me a ton of money and I feel better about your repair than I would have if it was done by Hamilton.

Subject: Hamilton Khaki Watch Repair
Date: Tue, 04 Apr 2006 13:11:15 -0700

Dear Robert,

Your Hamilton Khaki watch is being posted out to you this afternoon by registered insured mail. Please allow at least a week for delivery. The total cost of repair came to $88.00, and your Visa receipt will be enclosed with the watch.



I received my Hamilton Pocket Watch this week and wanted to tell you how 
pleased I am with the great repair and cleaning work you did. The watch, 
which is the only possession I have to remember my grandfather, had not 
been in working for 35 years but I kept it thinking one day I may find 
someone that could repair it. After all those years, you were that person 
and I thank you! The repair and cleaning job you did was excellent and the 
entire transaction was very enjoyable and well explained. Happy New Year!

Subject: Hamilton Pocket Watch Repair



Thank you! You do beautiful work; I think both the Seiko and the
Hamilton look and run **like new**. Both repairs are perfect as far
as I can see. Thanks also for completing them so quickly.

I've checked the Seiko a couple of times against WWV and the U.S.
Naval Observatory, and it seems to lose about 6 seconds a day. For
a 35-year-old mechanical watch, that's terrific!

I have another one of my Dad's old watches, a Gruen of indeterminate
age, I'd like you to take a look at. I'll send it to you in 3 months
or so. 

Thanks again for your fine (and prompt!) work!


Brad Kaiser


Dear Stephen

We received the watch today in the mail and it was in very good shape. I 
wound it up and it works real nice and it still fits my wrist just like it 
did forty years ago. Thank You very much for fixing the watch and sending it 
back in perfect condition. Mary Marker

Subject: Re: Hamilton Watch Repair Estimate
Date: Sat, 17 Feb 2007 20:40:56 -0800


Dear Stephen:

This is the first time the watch is working properly since I received it 35 years ago.

Your workmen ship is outstanding!
You are a very dependable and knowledgeable.

I will send you all of my watch repairs in the future I am so impressed with your workmanship and the professional way you do business. 


Donald C. Fogel.

A battery and crown were installed in a Hamilton electric watch.

Dear Stephen,
Fantastic, you restored my watch to the condition I remember, 21 
years ago. it looks better than I hoped for.
Thank you very much, I have your card for any person that needs a 
I also appreciate the very well organized and efficient system you 
use for your operation.
With best personal regards,
On May 1, 2007, at 3:43 AM, Stephen P. Thomas wrote:



I received my Hamilton watch today. Thank you for an honest 
assessment of the problems, a top quality job and your professionalism.