My apologies. I have too much work, and will not be taking in any watches until I am caught up. I will probably be taking watches in again in late October 2014. My phone number and the 'sending your watch' link with my address will be restored when I am caught up. Thank you.

 

  Please contact me first (preferably by telephone (503) 239-1859) before sending any watch to me.

Testimonials     Repair Philosophy         Repair Warranty    Sizing Watch Bands    WBHQ Watch Bands 

Sending Your Watch       Stuller Watch Bands      

Please use your refresh button as the information on this site may have changed.

  My hours are Tuesday to Friday from around 11:00 to 5:00. I do not have a walk up shop and I no longer take watches in person;  so please be aware that, even if you live in the Portland area, you will need to mail your watch to me. Details for doing so may be found by clicking on the sending your watch link at the top of my website.

If you are in the Portland area and your watch just needs a battery, or band adjustment, I suggest you call Klein Jewelers (downtown on Washington Street, tel: 503 226-6748) or Batteries Plus (NE Broadway, tel: 503 546-4962). If you do not want to mail your watch to me, and are outside the Portland area you should contact AWCI (American Watch/Clockmaker Institute tel: 866 367-9800) for a referral to another watchmaker.

Many watches are not cost-effective to repair, have worn-out parts, or parts that are not available. So please, before sending any watches, e-mail or call first to discuss the problems you are having with your watch or watches. Please give details as to the make and model and what repairs may be required. I also require that the Sending Watch Form from my website be filled out and enclosed with each watch you send. The link for forms you can fill out is at the top of the page (the Sending Your Watch link).

I am an authorized repair center for Hamilton watches, and can acquire almost any genuine part for newer Hamilton watches from case parts, to crystals, bezels, and bands; but If your watch is still under warranty from Hamilton, you should send it to Hamilton for repair. If your Hamilton watch is older than twenty years I can probably still repair it, but new parts might not be available. If you have a question about repair of your Hamilton  watch please do not hesitate to E-mail or call me (Stephen Thomas) with your questions. Calling and getting me in person or leaving a message on my machine is the most efficient.  Also it takes a good deal of time to answer your e-mailed questions, so do us a favor and turn off your spam blocker for my email address (which can be found by clicking the link contacting me at the top of the page) and please empty your mail box so my reply doesn't get sent back to me. When you leave a message on my answering machine please indicate what kind of watch you have (such as day-date, automatic, chronograph, what is wrong with your watch, and your telephone number. If you have a Hamilton touch screen watch you will need to send it to an authorized repair center for repair. The Hamilton electric  watch with the 503 number movement, is a Hamilton watch I no longer work on.

There are literally thousands of older Hamilton watches from pocket watches to wrist watches. I can acquire and install almost any part from crystals to internal parts for older Hamilton watches.  

   Please do not E-Mail me asking me to sell parts as I do not sell parts. I only repair watches and jewelry and have a hard enough time finding parts for my own use.

I have a one year no quibble warranty on all repair work.

Please click on this link to go to my main repair site: http://www.qualitywatchrepair.com

For estimating  repairs yourself  and  more information on watch repair, go to my main repair site and click on the mechanical watch repair link: http://www.qualitywatchrepair.com

 

Testimonials

 
Dear Mr. Stephen Thomas,

Good afternoon. I wanted to write back and thank you for the recent service and repair of my Hamilton Thin-o-matic. So far, the watch is running strong and keeping accurate time! I also wanted to commend you on your professionalism, high-level of customer service, and care that you put into this transaction. Additionally, your assessment and pricing of the necessary repairs was fair and honest. 

Thank you again for your time and effort in prolonging the life of this special watch!!

Best regards,

Michael Mathewson

Dear Stephen


Today I have had safe delivery of the Hamilton watch you repaired for me.  It's always something of a gamble to send a treasured item (my father's watch!) to a complete stranger, especially if that stranger has been located via the internet and is in another country.  That said, there was something about your website that inspired me to believe that you were the man who could repair a watch that needed time and attention, not to mention parts!

After sending the watch, I very much appreciated your timely responses, your frank assessment, your reasonable (and up front) charges and your regular messages of progress.  I was impressed with the time you took to ensure that the watch was working properly and keeping accurate time.  I have absolutely no hesitation in recommending your skilled, dedicated and conscientious services.

With Grateful Thanks and Best Wishes
Sandy Duducu 

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Hello Stephen:

This note is to confirm that I am pleased with the repair of my Hamilton Boulton wrist 
watch and your correspondence concerning its repair.  Thank you for the efficient and 
careful handling of the watch and its shipment back to me in good working order.

Kind regards,
James vanPernis

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Mr. Thomas,
I received the Hamilton watch yesterday and I thank you very much.
Your attention to detail and followup is absolutely great.  I will reccomend you to
all my watch collector friends.
Bill Keith

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Dear Stephen,
My beautifully restored Hamilton watch just arrived by post.  It looks lovely and is ticking its little heart out.  Thank you for such a fine job with this cherished watch. Your professionalism and expertise are very much appreciated. 
I will send you my mother's watch later next year, because it too, deserves the same detailed attention.
Thank you so much.
Sincerely,
Lynn Buechler
 
On Sep 29, 2012, at 6:27 PM, 

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Stephen:

Thank you for the work on my Hamilton Multi-Touch.  Prior to getting in touch with you, I was told by a local watch repair shop that it could not be fixed, and then was told by another company online that they could fix it but it would cost over $500 (I don't think I paid that much for the watch!).  I had resigned to just throw the watch away but you saved the day, repairing it for a much more reasonable amount and it seems to be working great.

Many thanks.

 

 

Joe Hensley 
The Law Office of Hensley & Nicholas, L.L.C. 

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Re: Hamilton Watch Repair
From: Kevin Cardiff 
Sent: Mon, 24 Jan 2011 17:29:37 -0800
Hi, steven:

Thanks for your fine work.  The watch functions as as well as it ever did when new.  I 
would recommend you to anyone in need of watch repair.

Best wishes,

Kevin Cardiff
Re: Hamilton Watch Repair
From: "Scott Rosian" 
Sent: Mon, 24 Jan 2011 15:58:02 -0800
Hi Stephen:             You did a great job on my Hamilton 992. The movement looks like new. And it keeps great time. I will use your services again.     Thanks Scott

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Re: Hamilton and Movado Watch Repairs
From: Tom 
Sent: Sun, 23 Jan 2011 01:00:31 -0500
Hi Stephen,

I would like to extend my thanks to you for the outstanding repair work 
performed on my Hamilton Khaki and Movado watches. The Khaki mechanical has 
been working flawlessly. It's my favorite watch and am using it regularly 
again. Great job and terrific communications. Cheers!

Tom Maher
Hicksville, NY

 


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Hi Stephen I received my watch on Saturday and am thrilled with the results.  It looks fabulous after the thorough cleaning you gave it, and it is working perfectly.  Not only do I again have a watch that I love, but also a watch that brings back wonderful memories.  My mom gave the watch to my dad when they got married, and it always has meant a lot to me.  Being able to wear it, and remember the significance of it to my family, means more than words can say.  Thank you for taking such good care of this very important and sentimental watch, which because of your expertise, is again a working watch!

 

Cathy Marino

 

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Thank you very much for repairing my Hamilton pocket watch. To me the watch was priceless. It had been given to me from my grandfather when he passed away 33 years ago. The watch itself was much older than that. As you know it went through the washer and dryer 33 years ago. I was totally devastated and ashamed of myself that I could have ever let that happen. I assumed there was no hope of it ever being repaired and let it sit in a drawer for all those years. Then one day, this year, I came across your website and I felt that this is one person I can trust to see if anything could be done to repair the watch. Your website instilled the confidence in me to give it a try. Am I ever happy that I did. The watch is beautiful and in perfect running order. It is unbelievable. The watch will be passed on to my son and on and on.



Thank you, Thank you, Thank you! Your workmanship is truly appreciated!



Frank McDonough

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Dear Mr. Thomas,

The watches arrived in yesterday's mail. I can't thank you enough for your 
efforts and craftsmanship in restoring both of them to beautiful working 
condition. Thank you so much!

Jerry Goodman


Dear Jerry,

Repairs to your Longines and Hamilton watches have been completed and
they are being posted out to you this afternoon by registered insured
mail. Please allow several days for delivery.

Thank you,
Stephen Thomas
Quality Watch Repair
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Subject: Re: Hamilton Khaki Field Watch Repair
Date: Tue, 15 Mar 2005 21:33:39 -0800


Dear Stephen,
I received my watch a few days ago. I've been wearing the watch for several days, and it looks and works great. Thank you for the great work.

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Dear Mr. Thomas,

I am exceedingly pleased with the service you performed on my vintage Hamilton Pocket Watch. It is a real beauty. The polished case came out even better than I had expected. I became interested in the history of the Hamilton Watch Company and did a little research. I noted that the first Hamilton watch was designed by H. C. Cain at the newly formed Hamilton plant in Lancaster, Pennsylvania in 1892. I do not know if Mr. Cain had anything to do with my Hamilton pocket watch but I am sure that if he did he would be very proud of it. I like it so much I think I might see if I can find a tailor that will put a watch pocket in my trousers.

Thanks for a splendid job. I would gladly recommend your services to anyone interested in having their valuable vintage watches cleaned and repaired.

Sincerely yours,

David G. Brant
Las Vegas, Nevada

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(Hamilton Pocket Watch)

Hi Stephen! I received my grandfathers watch today and it is absolutely beautiful!! I cannot believe that it's the same watch! This, as you know, is a family heirloom and you have done a fantastic job restoring the watch to its original condition. The polishing is perfect and it looks just as it did new years ago. I am extremely pleased with your work, craftsmanship, and quality that you put into restoring this watch. I would like some info on the origin of the watch.... Is it water resistant and when is the approximate date of manufacture? Also, what can I expect as far as accuracy, and how often should I wind it to it's full capacity?

Again.....Thank you so very, very, very, much for restoring this watch. It was my mothers-fathers watch and I cannot wait to for her to see it. She resides in a nursing home and has been in failing health. This will defiantly lift her spirits and bring her some fond memories.

Dale M. Doria
Island Heights, N.J. 08732

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Dear Stephen, Thank you for getting my watch up and running again...and 
for
the info. ... I'm relieved to hear that the parts are OK and no
damage....And a big thank you for your willingness and
professionalism...taking the time to re-examine and repair my Hamilton
watch. A pleasure doing business with you, and I wish Quality Watch Repair
continued success.......
Sincerely yours,
Mike Bennett
Sent: Tuesday, October 25, 2005 6:21 PM
Subject: Hamilton Watch Repair


> Dear Mike,
>
> I have found nothing wrong with the stem and crown parts on your
> Hamilton watch. They are new and in good working order. Snap stem
> assemblies do work differently from other crowns and stems, and I will
> send you some instructions on how to work the snap stem without pulling
> it out from the watch. It does take less force, and a little more 
finesse.
>
> Your watch is being posted back to you tomorrow by FedEx Third Day
> Express, along with a check in the amount of $1.29 in respect of the
> postage you paid to return the watch to me.
>
> Thank you,
> Stephen Thomas
> Quality Watch Repair
> 3641 SE Morrison Street
> Portland OR 97214
>
> Telephone: 503 239 1859

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Steve,

Thank you very much for saving my Hamilton watch. When I sent it to you it looked like it went through the wash, because it did go through the wash. The arms were off and it looked hopeless. But I just received the watch in mail and it looks brand new. Thank you for your great work.

Brian C. Beh
President & Chief Operating Officer
Roxbury Capital Management
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Dear Stephen,
I received my father's Hamilton Thin-o-matic watch in fine condition. Thank you very much for the prompt and high quality service. He is very pleased with the results and I feel fortunate to have found such an expert and honest repair person.
Best Regards,
Jim


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Stephen,

My Hamilton Thin-O-Matic arrived last night in the mail. Thank you for the 
outstanding job you did on the mechanical repair and on the cosmetics. The 
watch looks almost new and is keeping accurate time despite its 40 years. I 
was told by a local jeweler that the watch could not be fixed. I might just 
have to show him that he was dead wrong. I have a small collection of 
vintage watches and you will get all my business from now on. Thanks again 
for the wonderful work.

Best Wishes

Dr Thomas E. Hickey
Frederick MD

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Stephen,

I just wanted to let you know that I received my watch yesterday and it is working great. Thanks so much. You saved me a ton of money and I feel better about your repair than I would have if it was done by Hamilton.



Subject: Hamilton Khaki Watch Repair
Date: Tue, 04 Apr 2006 13:11:15 -0700

Dear Robert,

Your Hamilton Khaki watch is being posted out to you this afternoon by registered insured mail. Please allow at least a week for delivery. The total cost of repair came to $88.00, and your Visa receipt will be enclosed with the watch.

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Stephen,

I received my Hamilton Pocket Watch this week and wanted to tell you how 
pleased I am with the great repair and cleaning work you did. The watch, 
which is the only possession I have to remember my grandfather, had not 
been in working for 35 years but I kept it thinking one day I may find 
someone that could repair it. After all those years, you were that person 
and I thank you! The repair and cleaning job you did was excellent and the 
entire transaction was very enjoyable and well explained. Happy New Year!

Paul
Subject: Hamilton Pocket Watch Repair


> Dear Paul,
>
> Thank you very much for your check in the amount of $234.00, which I 
> received this afternoon. Your Hamilton pocket watch will be posted back to 
> you this Thursday by registered insured mail. Please allow a week for 
> delivery.

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Stephen,

Thank you! You do beautiful work; I think both the Seiko and the
Hamilton look and run **like new**. Both repairs are perfect as far
as I can see. Thanks also for completing them so quickly.

I've checked the Seiko a couple of times against WWV and the U.S.
Naval Observatory, and it seems to lose about 6 seconds a day. For
a 35-year-old mechanical watch, that's terrific!

I have another one of my Dad's old watches, a Gruen of indeterminate
age, I'd like you to take a look at. I'll send it to you in 3 months
or so. 

Thanks again for your fine (and prompt!) work!

Regards,

Brad Kaiser


On Mon, Nov 27, 2006 at 07:07:49PM -0800, Stephen P. Thomas wrote:
 Dear Brad,
 
 Repairs to your Seiko Calendar and Hamilton Thin-O-Matic watches have 
 been completed and they are ready to be posted back to you. Please 
 either telephone or email me with your credit card details, or send a 
 check in the amount of $309.00. Your watches will then be immediately 
 posted back to you by registered insured mail.

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Dear Stephen

We received the watch today in the mail and it was in very good shape. I 
wound it up and it works real nice and it still fits my wrist just like it 
did forty years ago. Thank You very much for fixing the watch and sending it 
back in perfect condition. Mary Marker





Subject: Re: Hamilton Watch Repair Estimate
Date: Sat, 17 Feb 2007 20:40:56 -0800







Dear Mary,



Thank you for authorizing the repair of your Hamilton watch. I will
proceed with the work, and will let you know when it is completed and
your watch is ready to be posted back to you. In the meantime, please
feel free to contact me at any time should you have any questions or
concerns.

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Dear Stephen:

This is the first time the watch is working properly since I received it 35 years ago.

Your workmen ship is outstanding!
You are a very dependable and knowledgeable.

I will send you all of my watch repairs in the future I am so impressed with your workmanship and the professional way you do business. 

Sincerly,

Donald C. Fogel.

A battery and crown were installed in a Hamilton electric watch.

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Dear Stephen,
Fantastic, you restored my watch to the condition I remember, 21 
years ago. it looks better than I hoped for.
Thank you very much, I have your card for any person that needs a 
repair.
I also appreciate the very well organized and efficient system you 
use for your operation.
With best personal regards,
respectfully,
Ernst
On May 1, 2007, at 3:43 AM, Stephen P. Thomas wrote:

 Dear Ernst,

 Repairs to your Hamilton Quartz watch have been completed and it is 
 being posted out to you this afternoon by registered insured mail. 
 Please allow at least a week for delivery.

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Stephen,

I received my Hamilton watch today. Thank you for an honest 
assessment of the problems, a top quality job and your professionalism.

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Regards,

Kathy Gordon
Customer Support Solutions
JDA Software, Inc.
Scottsdale, AZ 85260-3649

Kathy Gordon
Subject: Re: Hamilton Watch Repair Estimate



Dear Kathy,

Your Hamilton watch was posted out to you yesterday afternoon by registered insured mail. It should take about five days to reach you in Arizona (registered mail takes a little longer than the regular post). The Register Tracking number of the parcel containing your watch is: RE022240215US.

Thanks again,
Stephen Thomas