Repair Warranty

  

Repair Warranty     Repair Philosophy    Testimonials     Sizing Watch Bands
 

I take watches in for repair by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair, so please call me, Stephen Thomas, at 503- 239-1859 or e-mail me at jpaulson@earthlink.net to inquire about repair of your watch. For my address and a form to fill out for sending your watch, click on the Sending Your Watch link at the top of the page. When e-mailing, please include your phone number and turn off your spam blocker so my reply will get through.

Sorry - Because of a heavy work load, at this time I am only taking in watches that must be returned to me under my repair warranty. I have removed the link that has my address. I will probably be caught up by September 28th 2016.

 

I do not sell parts, or do appraisals. Please do not ask.

 

 

My work carries a one-year no-quibble warranty. I have repaired many watches that other watchmakers have been unable to repair and am very proud of my ability to diagnose and repair problem watches. But even I make mistakes. If your watch does not run as well as expected, please contact me and I will do my best to remedy the problem. If you need to mail your watch back to me under warranty, you do not need to send another twenty dollars. If the watch was not repaired correctly by me, I will also reimburse you your mailing charge (up to twenty dollars) when sending your watch back.