Repair Warranty


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I will be closed for business December 9th 2014 to January 14th 2015. So any watch repairs needed for Christmas will probably not be done before I leave, and will sit in my safe until I return. I will still be taking watches in for repair until I leave on the 9th, and they will be stored in my safe until I return.

Thank you and Happy Holidays.

 

Please, before sending your watch in for repairs, E-mail or call me Stephen Thomas (503) 239-1859,  jpaulson@earthlink.net with details as to the type of repairs your watch might need. I then do not end up with a lot of un-repairable watches in my safe, and you do not waste your time or money either. It is quite often much more efficient for me to call you, so please include your telephone number, and first and last name in your emails.

                              

I work out of my house and do not have a retail shop. That means you will have to mail your watches to me for repair, yes even if you are local. For a form to send with your watches, Please click on 'Sending Your Watch' at the top of the page. Thank you for your understanding in this matter.

 

My work carries a one year no-quibble warranty. I have repaired many watches that other watchmakers have been unable to repair, and am very proud of my ability to diagnose and repair problem watches. But even I make mistakes. If your watch does not run as well as expected, please contact me and I will do my best to remedy the problem. If you need to mail your watch back to me under warranty, you do not need to send another twenty dollars. If the watch was not repaired correctly by me, I will also reimburse you your mailing charge (up to twenty dollars) when sending your watch back.