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I will be going on a brief vacation from August 26th 2014 to September 5th 2014. During this brief vacation, nobody will be able to answer your watch repair questions by phone or e-mail. As I have too much work as it is, please do not send any watches to me from 19th of August until September 7th. The contacting me and sending your watch link with my address will be restored when I am back from Vacation. Thank you.
Please contact me first (preferably by telephone) before sending any watch to me.
My hours are Tuesday to Friday from around 11:00 to 5:00. I do not have a walk up shop and I no longer take watches in person; so please be aware that, even if you live in the Portland area, you will need to mail your watch to me. Details for doing so may be found by clicking on the sending your watch link at the top of my website.
If you are in the Portland area and your watch just needs a battery, or band adjustment, I suggest you call Klein Jewelers (downtown on Washington Street, tel: 503 226-6748) or Batteries Plus (NE Broadway, tel: 503 546-4962). If you do not want to mail your watch to me, and are outside the Portland area you should contact AWCI (American Watch/Clockmaker Institute – tel: 866 367-9800) for a referral to another watchmaker.
Many watches are not cost-effective to repair, have worn-out parts, or parts that are not available. So please, before sending any watches, e-mail or call first to discuss the problems you are having with your watch or watches. Please give details as to the make and model and what repairs may be required. I also require that the Sending Watch Form from my website be filled out and enclosed with each watch you send. The link for forms you can fill out is at the top of the page (the Sending Your Watch link).
Quality Watch Repair Portland, Oregon
Stephen Thomas Owner 1-503 239 1859
Please, before sending your watch in for repairs, E-mail or call me with details as to the type of repairs your watch might need, and the brand. I then do not end up with a lot of un-repairable watches in my safe, and you do not waste your time or money either.
Please use your refresh button, as the information on this site may have changed.
I work out of my house and do not have a retail shop. That means you will have to mail your watches to me for repair, yes even if you are local. For a form to send with your watches, Please click on 'Sending Your Watch' at the top of the page. Thank you for your understanding in this matter.
My work carries a one year no-quibble warranty. I have repaired many watches that other watchmakers have been unable to repair, and am very proud of my ability to diagnose and repair problem watches. But even I make mistakes. If your watch does not run as well as expected, please contact me and I will do my best to remedy the problem. If you need to mail your watch back to me under warranty, you do not need to send another twenty dollars. If the watch was not repaired correctly by me, I will also reimburse you your mailing charge (up to twenty dollars) when sending your watch back.