Repair Warranty

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I need to catch up on house repairs and my backlog of watch repairs, so I am not taking in any watches for repair probably until at least the 4th of April 2018 and quite possibly longer.

I take a limited number of watches in for repair, and by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair. My repair services are very much in demand, and I have been having to close my business quite often, as I quickly get too many watches in to repair in a timely manner. In an effort to better control my work load, I am requesting that you email or telephone me for a link that has my address, and a form to be filled out to accompany your watch. You may contact me, Stephen Thomas, at 503- 239-1859, and I will get back to you within several days. If emailing, please include your phone number in your email and turn off your spam blocker so my reply will get through.

                                                                     I do not sell parts, or do appraisals. Please do not ask.


My work carries a one-year no-quibble warranty. I have repaired many watches that other watchmakers have been unable to repair and am very proud of my ability to diagnose and repair problem watches. But even I make mistakes. If your watch does not run as well as expected, please contact me and I will do my best to remedy the problem. If you need to mail your watch back to me under warranty, you do not need to send another twenty dollars. If the watch was not repaired correctly by me, I will also reimburse you your mailing charge (up to twenty dollars) when sending your watch back.