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I take a limited number of watches in for repair, and by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair. My repair services are very much in demand, and I have been having to close my business quite often, as I quickly get too many watches in to repair in a timely manner. In an effort to better control my workload, I am requesting that you email or telephone me for a link that has my address, and a form to be filled out to accompany your watch.

If you have a question about repair of your watch, please do not hesitate to call or email me, Stephen Thomas, at 503- 239-1859 or (Include your phone number) with your questions. Calling me in person, or leaving a message on my answering machine, is the most efficient way of getting hold of me. If emailing, please include your phone number in your email and turn off your spam blocker so my reply will get through. I will get back to you within several days.

                                                             I do not sell parts or do appraisals. Please do not ask.

Quality Watch Repair My Repair Philosophy

About thirty-five years ago, upon completing my training, I was repairing watches for jewelry stores. I found that they wanted me to not take the watches completely apart, but just run them through a cleaning process called one-step (cleaning and oiling with a plastic lube in the final rinse). During my training, I was instructed in the use of different oils in differing amounts in various parts of the watch, and the visual inspection of the gears for excess wear and end shake. Using one-step lube allows the repair to be inexpensive, as not much time is invested in the process. Watches, however, were not designed for such treatment and this is not the way they should be maintained. So I dropped the wholesale repair and opened up my own repair shop, where I could clean and oil watches the way they were designed to be cleaned and oiled. For example, when oiling a watch, actually taking the balance out of the watch and putting oil in the cap jewels where it belongs (something that doesn't happen with one-step cleaning and oiling).

When I receive your watch, which you have hopefully carefully wrapped, I give it a unique reference number that is etched in the inside case back. This is standard practice and something that can be very useful to you if your watch is ever stolen and recovered, as you, the watch owner, can then identify your watch. I then log it into a book with, citing its movement, serial, and reference numbers. I then examine and test out your watch to determine what kind of work needs to be done, and  email or telephone you with an estimate. Upon receiving your authorization, I proceed with the work. When the repair has been completed, I email or telephone you with the amount due, requesting a check or credit card authorization. After receiving payment, I then mail your watch back registered and insured.

Thirty-five years ago when I started in this profession. there were a lot of mechanical watches and very few battery-powered watches. As time goes by and the battery-powered watches have proliferated, manufacturers have stopped making parts for many mechanical watches. Parts are therefore getting harder and harder to find. Fixing the watch by making the part can be very expensive, and sometimes it is a part I am not able to make. You may have to wait weeks-to-months while I look for parts. I will give you my detailed opinion as to different options and costs and do what you request.

As stated on my home page I make my living repairing watches and enjoy the challenge of working with small parts that hardly anybody except me can see. If you decide to send me your watch for repair I will feel honored and will do the best job I can, including a one year no quibble warranty.

Thank you.