OmegaTestimonials

  

Repair Warranty     Repair Philosophy    Testimonials     Sizing Watch Bands    Sending your Watch
 

I take watches in for repair by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair, so please call me, Stephen Thomas, at 503- 239-1859 or e-mail me at jpaulson@earthlink.net to inquire about repair of your watch. For my address and a form to fill out for sending your watch, click on the Sending Your Watch link at the top of the page. When e-mailing, please include your phone number and turn off your spam blocker so my reply will get through.

 

I do not sell parts, or do appraisals. Please do not ask.

 

Hi Stephen,

 

Just wanted to let you know I received my Speedmaster last week and you have done an amazing job. I know it was difficult to find parts since its an older model so Thanks for taking the time to locate them.

You are the Master and I would highly recommend you to anyone that is looking for quality work on their watches.

 

Thanks Again

Gary Neff

Chandler, AZ

 
 

 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------

My 1966 ladies Constellation is looking great and running great
From: Elizabeth
To:"Stephen P. Thomas" <jpaulson@earthlink.net>
Sent: Wed, 18 Nov 2015 07:21:23 -0500
Hello Stephen.

I picked the watch up from the post office on Monday. It looks great and is running great. It needed a lot of work and parts that were difficult to find. But hey, I'm 50 now myself and I can relate.


Thank you for sticking with the project and for being such a straight shooter. I'd recommend you to anyone.
-- 
Elizabeth Rehfeld
Arlington, MA

 

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

 
I just wanted to tell you again how pleased I am with my Omega.  I set the time on the 13th, matching it with the online NBS clock and checking it a week later, the Omega is only a couple of seconds fast.  I’ve never had it run as accurate as it is now.  You really nailed it!
 
Do you think that changing out the main spring was a contributing factor in this improvement?  Or perhaps in conjunction with the other things you did?  I am simply amazed at the accuracy.  I’m getting better than COSC accuracy (-4/+6 sec/day) on a non-COSC mechanical movement.

 

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Good morning Stephen - 
Just a quick e-mail to let you know how pleased I am with the service you performed on my Speedmaster! I've been wearing it daily for the past couple of weeks and still can't stop staring at it!
Thanks again,
James

 
On Oct 7, 2015

 

 

 

Re: Omega Seamaster Watch Repair
From: Gerritt VanKommer
t: Wed, 1 Jul 2015 21:38:24 -0700

Stephen
        Received my watch back today. Thank you. It looks like new and I trust will run the same. Your business plan is an operation in trust. Old fashioned and admirable for that alone but accompanied with a great result I have no hesitation in recommending you. Thank you again (...and light years faster than shipping to the manufacturer. )

On Jun 23, 2015 10:21 AM, "Stephen P. Thomas" <jpaulson@earthlink.net> wrote:

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Hi Stephen,
 


 
I received the watch back and I must say that you have done a terrific job for me. Your price was very fair and I am very pleased with the watch - it runs perfectly and I have no qualms in saying that should I need further work on any of my watches, I'll be sure to contact you.

 
Thanks and regards,

 

 

 

Thanks again for repairing my father's cherished 1960 Omega Seamaster Deville. I did not want to trust its repairs to a nameless technician at some "service center". Based on past experience, I knew that the watch would be correctly and expertly repaired for a very fair price. 
In a world filled with indifferent service providers, it is always a delight to do business with a man of integrity and quiet professionalism. Well done!
Thanks, Thad
Date:04/22/2015 4:30 PM (GMT-08:00)

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen,

Earlier in the week I received the watch.

I am very pleased with the overall work with the watch, and I recognize that not any watchmaker works with chronographs. The before and after condition is incredible reason why I'm including a photo.

Thank you for the time and care invested in this watch. You just have earned another loyal customer.

Best regards.

Oscar Ortiz
New Braunfels, Texas. 


Date: Wed, 15 Oct 2014 


Dear Oscar,
Your Omega Speedmaster Professional Chrono watch will be posted out to you this Friday afternoon by registered insured mail. 
 
 
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Please add this to your Omega Testimonial file:

I inherited my Omega Seamaster from my father, who had purchased it in 1953. 
Unfortunately, on a recent vacation I dropped and it struck the floor on the crown, after 
which it was impossible to set the watch. I was quoted an absurd price for repairs by 
Omega, so I went online and found Quality Watch Repair. Steve makes the entire repair 
process simple, quick, and very fairly priced. The watch is back on my wrist as I write, 
and its running perfectly. In a perfect world, all businesses would give this kind of 
customer service. The world isnt perfect, but QWR is doing its part. Its been a 
pleasure to deal with them.

Bob Harper
On Aug 22, 2014, at 10:43 AM, 
 
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
 
Stephen,
I returned home from an overseas trip 2 weeks ago to find a notice from the postal 
service that they had a package from you containing my watch.  I was able to retrieve it 
the next day and I have been wearing it ever since.
The watch is performing well and looks wonderful.  While no watch can ever be made to 
look and feel new after 42 years of nearly constant wear, my Omega looks terrific.  You 
have done a great service to my Old Friend and I am indebted to you for bringing her back 
to life again.  
When my favorite sister gave me this watch as my college graduation gift all those many 
years ago I thought I valued it very much.  Now it seems all the more wonderful.  
Thank you for doing such a great job on repairing my most treasured piece of jewelry.  I 
will be happy to provide you with testimonials or references should you want them.  You 
have certainly earned my trust and confidence.
Tom Dougherty
 
 
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Stephen, you did a spectacular job cleaning, oiling, and restoring my 1948 Omega 
Seamaster Automatic. When I opened the box and took it out, I was absolutely delighted! 
it seemed like I received a brand new watch--it's working perfectly.

Thank you,
Dieter

Sent: Sunday, June 29, 2014 10:28 PM

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Stephen
 
Sorry for the delayed feedback for my watch repair and I have been traveling.

The watch repair and rebuild is way above expectations. What a great job and many thanks. It is all working fine and if there are any issues I'll be sure and get back.

Take care and kind regards
Richard


On 18 June 2014 13:47, Stephen P. Thomas <jpaulson@earthlink.net> wrote:
Dear Richard,

Repairs to your Omega Seamaster watch have been completed and it is being posted out to you this afternoon by registered insured mail. The Registered Tracking Number of the parcel containing your watch will be: RE 970 339 183 US.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Steve,

I cant begin to thank you for promptness and the wonderful work you did in repairing my Omega Constellation Megaquartz and returning it to me in running condition. As I told  you when I first sent the watch to you to be checked out, the watch had been in my wifes jewelry case for over 30 years because of a broken watchband. I have praised your work to friends and relatives,  while giving them the URL of your internet site. You a wonderful example of the kind of craftsman I remember from my youth.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen

 

I am writing to let you know that I received the Omega Dynamic that you cleaned and repaired.  Thank you for your work, which was excellent, as well as the prompt service.  The watch is operating perfectly.

 

Dean

 

Dean C. Winter, Ph.D.

Vice President - Scientific & Clinical Affairs

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi, Stephen,
 
I received my husband’s watch yesterday via registered USPS mail.  I will admit to some nervousness as I opened the box, this being my first experience with repairing the watch and with YOU!  My Swiss husband at my side, we, together, sat stunned and incredulous at the quality of the restoration of his watch.  If you remember, this watch was given to my husband by his, now deceased mother, on the occasion of his Matura in Zuerich, Switzerland.  That was 30 years ago.  The watch was deemed to be at the practical end of its life by the Swiss watchmakers who my husband consulted when the watch failed mechanically.  Being a (typically tenacious?) American, I asked my husband for permission to bring the watch back to NY with me when I left Zuerich in February.  I felt that, if there were any hope for tender loving care of this sentimental timepiece and, perhaps, a bit of luck, it would be in the States where second hand or recycled or left-to-die goods are more often than not still valued and deemed worthy of a second (or third or tenth) chance. 
 
Every step of this transaction with you, Stephen, from the advice, the service, the communication, the timeliness of the work to the ultimate quality of the result has been quientessentially professional.  I could not be happier!  Parenthetically, it is also a delight that my husband is having to admit that there are (still?) things that just work better in the U.S. . . .!  This, from a pretty critical Swiss!  Kudos to you, Stephen!
 
In closing, thank you again for putting a 30 year watch back on a 50 year old wrist . . .and the watch looks brand new (even if the man and his wife don’t . . .!).
 
Sincerely,
 
 
Elizabeth A. Mondrick Mueller
 

 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

As I mentioned tonight, my Omega Speedmaster needed repair and I could not find a 
local who could work on the watch. Searching net web I found Quality Watch Repair and 
after some serious  thought I sent my watch which has been my steady companion for over 
45 years. My Speed Master did not walk on the Moon but was given to me by one who did and 
I treasure it and someday hope my son does too. Anyway, I sent the watch and crossed my 
fingers. The transaction went EXACTLY as they said. The cost was as they said and a real 
bargain. The quality of the repair was excellent.... The watch never worked better nor 
looked better. If your Omega needs work, I would highly recommend Quality Watch Repair at
WWW.qualitywatchrepair.com

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

I just wanted to thank you.  My Omega looks amazing and is running
even better.  I really appreciate the work you have done and look
forward to sending more watches your way.

Thank you,

Chris

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Stephen,
Thank you for the tremendous restoration to my Omega Seamaster Professional.  With the repairs and cosmetic restoration it looks like a new watch.
Thanks,
Tom Thoen
Spokane, Washington

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,


It has been over 6 years since you repaired my Omega Speedmaster and I wanted to let you know it is still working as good today as it did the day I got it back from you. I cannot believe how much this watch has gone up in value over time. As time passes it makes me appreciate the investment I spent to have you bring it back to optimum operating and visual condition. Thanks again, 

Jim Harrell
Tucson, Arizona
 October 30, 2005 11:51 AM
 

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

Thank you so much on the wonderful job you did on my Omega Seamaster watch. I will admit 
I was nervous at the beginning sending this very special watch out to a complete 
stranger. Great communication and super work. Thank you again. I am 100% satisfied.

Richard Lamb
Shreveport, LA



Tuesday, 29 Nov 2011, 8:31pm

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Stephen,

Thank you so much on the wonderful job you did on my Omega Seamaster watch. I will admit 
I was nervous at the beginning sending this very special watch out to a complete 
stranger. Great communication and super work. Thank you again. I am 100% satisfied.

Richard Lamb
Shreveport, LA

Received: Tuesday, 29 Nov 2011, 8:31pm

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Stephen,

Just a quick note to let you know that my Speedmaster has never looked and run better, 
with the possible exception of when I bought it new in Schaffhausen 15 years ago. Even 
then, I think it keeps better time now...

Thanks for taking care of my watch. Your attention to quality and detail are world-class, 
which has earned you a customer for life.

Best regards,
Brian Martinicky

-----Original Message-----
Sent: Tuesday, July 12, 2011 1:35 PM

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Stephen --

 
My watches arrived today in good order.  Thanks again for taking such
good care of them.
 
Best wishes,
 
Frank
-----------------------------------------------------------------------------------------------------------------------------------------------------------
 
 
Dear Stephen:
 
Yesterday I picked up the watch at USPS in Mcallen.
 
I want to thank you for the job that you did with my watch. It's working
fine and looks great.
 
I will recomend you with my friends and maybe I will send you soon my brother's
Seamaster watch.
 
Thank you
----------------------------------------------------------------------------------------------------------------------------------------------------------

 

Subject: Omega Watch Delivery
>
>
>Dear Rafael,
>
>I have just had the parcel containing your watch traced. It arrived in
 
>McAllen on 2nd June, and a notice was left at the address you gave us
>(1225 North 22nd) on that day to say that the parcel had arrived and
>should be collected at the local Post Office. Please enquire of your
>relatives at that address and of the McAllen Post Office. Your parcel
>should still be there. Please also let me know what happens.
>
>Thanks again,
>Stephen Thomas
>Quality Watch Repair
--------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Subject: Re: Omega Seamaster Watch Repair

 
Stephen,

The watch arrived safely and for a 60 year old watch, it looks brand
new!  I appreciate the manner in which you do business.  You emailed me
as soon as you received the watch, you diagnosed the problem in a couple
of days and gave me an estimate of the cost of the essential repairs. 
You also suggested some other things that could be done such as
replacing the crystal, the crown and a complete cleaning, but did not
try to "sell me" on those services.

Your promptness, professionalism and honesty were greatly appreciated
and it has been a pleasure doing business with you.  If, in the future,
my watch is again in need of repairs, I will certainly send it to you
for service.

Thanks again for a job well done!

With kindest regards,

Bob Clark
-------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

       Subject: Omega Seamaster Watch Repair
 
    Dear Bob,
 
    Repairs to your Omega Seamaster watch have been completed and it is
    being posted out to you this afternoon by registered insured mail.
    Please allow several days for delivery.
 
    Thank you,
    Stephen Thomas
    Quality Watch Repair
    206 463 9222

---------------------------------------------------------------------------------------------------------------------------------------------------------


Hello Mr Thomas,

I wanted to let you know I received my Omega watch
back a few days ago. It looks and works great.
I've been tracking its accuracy and estimate it's now
gaining only 1-3 seconds per day. This outcome is
most impressive and beyond my expectations for this
vintage automatic watch (although Omega might disagree
with my previous expectations).
I got my blue-sky wish of a 30+ year-old vintage watch
I can trust will keep accurate time, appealing, with
high sentimental value, and for a reasonable price. 
Your communication with me was excellent also. Thanks
much for your help making this a reality.

Warm Regards,

Javier Ruiz
Winsdor, California
---------------------------------------------------------------------------------------------------------------------------------------------------------------------


--- "Stephen P. Thomas" 
wrote:

---------------------------------
Dear Javier,

Thank you so much for your apology - it is rare that a
customer wouldadmit to making an honest mistake, which
is what this was. And pleasedon't worry - you owe me
nothing. Normally, when a customer must returna watch
to me under warranty, assuming that something has gone
wrongwith my repair, I refund their postage. Since I
did not refund yours,we are even. And your kind
apology is worth much more than the cost ofany
additional diagnosis. 

You have been a patient, considerate, and reasonable
customer to workwith, and I would be happy to do any
watch repairs you may send my wayin the future.

Thanks again and best regards,
Stephen Thomas
Quality Watch Repair
206 463 9222

J Ruiz wrote:

Hello Mr Thomas,I've got egg on my face, as my
assertion of how thequick date feature worked was
based on how I recalledthe 'parts' watch operated
through self-discovery.I've learned from your
instructions to pull the crownout to third click to
advance date, and repeat foreach desired advance.I
wish to cover your cost of performing thisadditional
diagnosis. Will you please bill the samecard as the
primary repair job for the amount you deemfair?Best
Regards, Javier Ruiz--- "Stephen P. Thomas"
<>wrote:---------------------------------
Dear Javier,I am returning your Omega Automatic
watch to you thisafternoon byregistered insured mail.
There isabsolutely nothing wrong with thewatch, and
all of itsnormal functions are intact and in fine
workingorder.This particular watch does not possess a
quick dateset functionthat is activated by turning the
handscounterclockwise, and as far asI can tell, it
neverdid have one. Although this function does
exist,it isactivated by pulling the crown out all the
way to thethirdclick. This will cause the date to
advance by oneday each time it isperformed. Thank
you,Stephen ThomasQuality Watch Repair206 463 9222

---------------------------------------------------------------------------------------------------------------------------------------------------------


Dear Stephen,

I recently found the letter you sent with the watches when they were returned to me. You had asked if I was satisfied with the repairs. 

The answer is a resounding yes!

I had sent you two watches. A Seiko quartz that was a long time keepsake and also an Omega Seamaster that had just quit working. That one was extra special since it was a gift form my parents long ago. They are working today as if they were new, out of the box.

The work was done flawlessly, and all the information you showed on your web site was totally accurate and made for a very safe and secure process.

The watches are working wonderfully today and I often think of how lucky I was to find your web site. You are truly a craftsman and someone I would recommend to anyone. Thank you for your fine work and excellent business and personal ethics.


Ken Fritsche
kenfritsche@aol.com