Please contact me first (preferably by telephone (503) 239-1859) before sending any watch to me.
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My hours are Tuesday to Friday from around 11:00 to 5:00. I do not have a walk up shop and I no longer take watches in person; so please be aware that, even if you live in the Portland area, you will need to mail your watch to me. Details for doing so may be found by clicking on the sending your watch link at the top of my website.
If you are in the Portland area and your watch just needs a battery, or band adjustment, I suggest you call Klein Jewelers (downtown on Washington Street, tel: 503 226-6748) or Batteries Plus (NE Broadway, tel: 503 546-4962). If you do not want to mail your watch to me, and are outside the Portland area you should contact AWCI (American Watch/Clockmaker Institute – tel: 866 367-9800) for a referral to another watchmaker.
Many watches are not cost-effective to repair, have worn-out parts, or parts that are not available. So please, before sending any watches, e-mail or call first to discuss the problems you are having with your watch or watches. Please give details as to the make and model and what repairs may be required. I also require that the Sending Watch Form from my website be filled out and enclosed with each watch you send. The link for forms you can fill out is at the top of the page (the Sending Your Watch link).
I can acquire almost any genuine part for newer Seiko watches from case parts, to crystals, bezels, and bands; but If your watch is still under warranty from Seiko, you should send it to Seiko for repair. If your Seiko watch is older than twenty years I can probably still repair it, but new parts might not be available. If you have a question about repair of your Seiko watch please do not hesitate to E-mail or call me (Stephen Thomas) with your questions. Calling and getting me in person or leaving a message on my machine is the most efficient. Also it takes a good deal of time to answer your e-mailed questions, so do us a favor and turn off your spam blocker for my email address (which can be found by clicking the link contacting me at the top of the page) and please empty your mail box so my reply doesn't get sent back to me. When you leave a message on my answering machine please indicate what kind of watch you have (such as day-date, automatic, chronograph, what is wrong with your watch, and your telephone number.
Quality Watch Repair Portland, Oregon
Stephen Thomas, Owner 1-503 239 1859
Please use your refresh button, as the information on this site may have changed.
I work out of my house and do not have a retail shop. That means you will have to mail your watches to me for repair, yes even if you are local. For a form to send with your watches, Please click on 'Sending Your Watch' at the top of the page. Thank you for your understanding in this matter.
The numbers that I use to order parts for Seiko watches are on the back of the watch (example 7t34-00DE). The first set of numbers refers to the movement used in the watch, and the second set of numbers refer to case parts.
I also recommend you send Seiko Perpetual Calendar watches in to Seiko for repair. Here is their contact information. Seiko Coserv 1 (800) 848-3545. I do not sell watch bands for Seiko watches. Seiko does and will sell watch bands directly to you. You will need the number from the back of the watch (example 7t32-0043) and the number on the back of the watch band where it attaches to the watch. The number for Seiko is 1-(800) 848-3545
I am asked about the Seiko Chronograph with Seiko Movements 7t32 and 7t34 more than any other Seiko watch. The movement has been discontinued. I can still get circuit boards for the watch and most external parts. However, the repair is time-consuming and the circuit board is expensive, so you will probably be paying me about $200.00 to have these models repaired.
I am also asked about the Seiko automatic series beginning with 613 (e.g. 6134, 6139 etc). If the center seconds hand will not go to zero and ends up in different places each time you push the reset button. Your watch is probably worn out and I cannot make it better. Other than the mentioned I can usually repair the insides but can not get external parts like bezels, sometimes with a lot of searching I can get crowns. They can usually be made at least water resistant, but usually cannot be made water resistant to their original rating. The repair cost is generally around 180.00 to 200.00. Also until further notice I am no longer taking in for repair any Seiko 7009 watches.
Seiko makes one of the best medium priced watches for your money. Generally, most battery powered Seiko watches will run for three years on a watch battery, while most other watches will only run one year. As your Seiko watch ages you will get fewer and fewer years out of a battery until it needs to be cleaned and oiled. You will usually get about ten years before the case wears out.
Cleaning and oiling on most battery powered Seiko watches, that just tell time starts at about $97.00.
Cleaning and oiling on mechanical Seiko's that just tell time starts at about $140.00.
If you would like to send your Seiko watch to me, I would examine it and then email you with an accurate estimate of the cost of repair. You may then either accept to have the work done, or decline. If you decline, your watch would immediately be shipped back to you by registered insured post, subject only to a $20.00 diagnostic and return shipping fee.
For estimating repairs yourself and more information on watch repair, go to my main repair site and click on the mechanical watch repair link: http://www.qualitywatchrepair.com