Please use your refresh button, as the information on this site may have changed.
I am closed for business December 1st 2014 to January 14th 2015. I will not be accepting any watches or answering any e-mails received during this time.
If you are in the Portland area, I suggest you call Klein Jewelers tel: 503 226-6748. If you are outside the Portland area you should probably contact AWCI (American Watch/Clockmaker Institute – tel: 866 367-9800) for a referral to solve your watch problems.
Thank You and Happy Holidays.
Please, before sending your watch in for repairs, E-mail or call me Stephen Thomas (503) 239-1859, email@example.com with details as to the type of repairs your watch might need. I then do not end up with a lot of un-repairable watches in my safe, and you do not waste your time or money either. It is quite often much more efficient for me to call you, so please include your telephone number, and first and last name in your emails.
I work out of my house and do not have a retail shop. That means you will have to mail your watches to me for repair, yes even if you are local. For a form to send with your watches, Please click on 'Sending Your Watch' at the top of the page. Thank you for your understanding in this matter.
When sending me your watch(es), please do not send your watch in a box that must be returned to you, wrap it in lots of padding. Include a check, money order, or plastic authorization, made out to Q.W.R. for $20.00. The twenty dollars covers diagnosis, return shipping for up three regular size watches, and insurance of five hundred dollars. If you require more than $500.00 insurance on return shipping, add $1.00 for each $500.00 insurance more than the initial $500.00.
Here in Portland Oregon we used to be able to recycle almost any plastic, but the main buyer of plastic scrap from the West coast (China) has stopped buying plastic. So, in an effort to cut down on waste, all customers who package their watches without the use of plastic materials (newspaper in a cardboard box works very well for most watches) will receive a $5.00 discount on any repair you authorize.
Your Watch will be shipped back to you by Registered insured mail with an signature required.
Also include your shipping address, a phone number with a message machine, an e-mail address, and a note describing what happened to the watch and/or it's symptoms; for example, "Ever since little Jimmy opened the back, it has been running fast."
Also be advised that the watches I have received with the worst packaging have been from the do-it-for-you shipping services.
No repairs, will be done until an estimate is approved.
I have a one year no quibble warrantee and I require payment in full before I ship watches back to you.