Quality Watch Repair Portland, Oregon
Stephen Thomas Owner 1-503 239 1859
Please, before sending your watch in for repairs, E-mail or call me with details as to the type of repairs your watch might need, and the brand. It is quite often much more efficient for me to call you, so please include your first and last name in your emails. I then do not end up with a lot of un-repairable watches in my safe, and you do not waste your time or money either.
I work out of my house and do not have a retail shop. That means you will have to mail your watches to me for repair, yes even if you are local. For a form to send with your watches, Please Click here for an easy to use form to use in sending me your watch.
When sending me your watch(es), please do not send your watch in a box that must be returned to you, wrap it in lots of padding. Include a check, money order, or plastic authorization, made out to Q.W.R. for $20.00. The twenty dollars covers diagnosis, return shipping for up three regular size watches, and insurance of five hundred dollars. If you require more than $500.00 insurance on return shipping, add $1.00 for each $500.00 insurance more than the initial $500.00.
Your Watch will be shipped back to you by Registered insured mail with an signature required.
Also include your shipping address, a phone number with a message machine, an e-mail address, and a note describing what happened to the watch and/or it's symptoms; for example, "Ever since little Jimmy opened the back, it has been running fast."
Also be advised that the watches I have received with the worst packaging have been from the do-it-for-you shipping services.
No repairs, will be done until an estimate is approved.
I have a one year no quibble warrantee and I require payment in full before I ship watches back to you.