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Please contact me first (preferably by telephone) (503) 239-1859 before sending any watch to me.
My hours are Tuesday to Friday from around 11:00 to 5:00. I do not have a walk up shop and I no longer take watches in person; so please be aware that, even if you live in the Portland area, you will need to mail your watch to me. Details for doing so may be found by clicking on the sending your watch link at the top of my website.
If you are in the Portland area and your watch just needs a battery, or band adjustment, I suggest you call Klein Jewelers (downtown on Washington Street, tel: 503 226-6748) or Batteries Plus (NE Broadway, tel: 503 546-4962). If you do not want to mail your watch to me, and are outside the Portland area you should contact AWCI (American Watch/Clockmaker Institute – tel: 866 367-9800) for a referral to another watchmaker.
Many watches are not cost-effective to repair, have worn-out parts, or parts that are not available. So please, before sending any watches, e-mail or call first to discuss the problems you are having with your watch or watches. Please give details as to the make and model and what repairs may be required. I also require that the Sending Watch Form from my website be filled out and enclosed with each watch you send. The link for forms you can fill out is at the top of the page (the Sending Your Watch link).
Quality Watch Repair Portland, Oregon
Stephen Thomas Owner 1-503 239 1859
Please, before sending your watch in for repairs, E-mail or call me with what type of watch you have and the repairs your watch might need. It is quite often much more efficient for me to call you, so please include your telephone number, and first and last name in your emails. I then do not end up with a lot of un-repairable watches in my safe, and you do not waste your time or money either.
I work out of my house and do not have a retail shop. That means you will have to mail your watches to me for repair, yes even if you are local. For a form to send with your watches, Please Click here for an easy to use form to use in sending me your watch.
When sending me your watch(es), please do not send your watch in a box that must be returned to you, wrap it in lots of padding. Include a check, money order, or plastic authorization, made out to Q.W.R. for $20.00. The twenty dollars covers diagnosis, return shipping for up three regular size watches, and insurance of five hundred dollars. If you require more than $500.00 insurance on return shipping, add $1.00 for each $500.00 insurance more than the initial $500.00.
Here in Portland Oregon we used to be able to recycle almost any plastic, but the main buyer of plastic scrap from the West coast (China) has stopped buying plastic. So, in an effort to cut down on waste, all customers who package their watches without the use of plastic materials (newspaper in a cardboard box works very well for most watches) will receive a $5.00 discount on any repair you authorize.
Your Watch will be shipped back to you by Registered insured mail with an signature required.
Also include your shipping address, a phone number with a message machine, an e-mail address, and a note describing what happened to the watch and/or it's symptoms; for example, "Ever since little Jimmy opened the back, it has been running fast."
Also be advised that the watches I have received with the worst packaging have been from the do-it-for-you shipping services.
No repairs, will be done until an estimate is approved.
I have a one year no quibble warrantee and I require payment in full before I ship watches back to you.