Sending Your Watch

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Sorry - Because of a heavy work load, at this time I am only taking in watches that must be returned to me under my repair warranty. Check back after the February 22nd 2018.

I take a limited number of watches in for repair, and by mail only. There are some watches that I cannot acquire parts for, or that are too worn out to repair, so please call me, Stephen Thomas at 503- 239-1859, before sending me any watch for repair. Calling me in person, or leaving a message on my answering machine, is the most efficient method for me. If you prefer to e-mail, please include your phone number. When sending me a watch, please complete and enclose the Sending Watch Form from my web site, even if you have sent me the watch for repair before. The link is below and says Sending Your Watch. When e-mailing turn off your spam blocker so my reply will get through.

                                                                     I do not sell parts, or do appraisals. Please do not ask.

   

 

When sending me your watch(es), please do not send your watch in a box that must be returned to you, wrap it in lots of padding. Include a check, money order, or plastic authorization, made out to Q.W.R. for $20.00. The twenty dollars covers diagnosis, return shipping for up three regular size watches, and insurance of five hundred dollars. If your require more than $500.00 insurance on return shipping, add $1.00 for each $500.00 insurance more than the initial $500.00. 

In an effort to cut down on non-recyclable waste, all customers who package their watches without the use of plastic materials (newspaper in a cardboard box works very well for most watches) will receive a $5.00 discount on any repair you authorize.

Your Watch will be shipped back to you by Registered insured mail with a signature required.

Also include your shipping address, a phone number with a message machine, an e-mail address, and a note describing what happened to the watch and/or it's symptoms; for example, "Ever since little Jimmy opened the back, it has been running fast."

Also be advised that the watches I have received with the worst packaging have been from the do-it-for-you shipping services.

Click here for an easy to use form to use in sending me your watch

No repairs will be done until an estimate is approved.

I have a one-year no quibble warranty and I require payment in full before I ship  watches back to you.

 


Thank you in advance for your business.